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Food & Beverage Assistant, Greater London
Client: Imperial London Hotels
Location: Greater London, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Reference: 515f0270cc94
Job Views: 6
Posted: 03.03.2025
Expiry Date: 17.04.2025
Job Description:
Food & Beverage Assistant
Imperial London Hotels Group based at President Hotel
Hours: 40 hours a week (5 Days out of 7 Days including weekends & bank holidays)
Imperial London Hotels has been running hotels in Central London for over 50 years, currently operating seven 3 & 4-star hotels in the heart of Bloomsbury. Independent and family-owned, ILH has a unique heritage and culture that remains its foundation as it evolves and modernises. The portfolio includes The Royal National Hotel which remains the UK’s largest hotel with over 1,600 rooms, The Bedford Hotel, The President Hotel, The Tavistock Hotel, The Morton Hotel and our newly acquired IHG Branded Holiday Inn Bloomsbury. Following a major refurbishment, The Imperial Hotel will open as ILH's flagship 4* Deluxe Hotel in 2024.
We are now recruiting F&B Assistants for our Imperial London Hotels Group based in the heart of Bloomsbury to join our vibrant and multi-cultural team.
What you will be doing:
As an F&B Assistant, you are an essential part of delivering a great dining experience for our guests, whether they are just enjoying a coffee or having a 3-course A La Carte Meal. You’ll be there to welcome them and serve our great food and drinks.
Attending to our guest needs, taking orders, and informing guests on menu choices, you will prepare food and drinks as per company guidelines (chef/kitchen directions) and deliver this in a timely manner to our guests, consistently delivering a high level of customer service.
Working as a team, you will ensure that there is a clean area at all times through removing all used crockery, glassware, and regularly clearing down tables, stations, and counters. Follow cash handling procedures when processing payments and if there are any guest issues, you’ll communicate this promptly to your supervisor or manager.
Depending on the department you are covering, you may also support our meeting and events team from initial setup of tables and chairs and use of AV equipment setup, but we’ll show you how to do this.
Requirements:
*As part of this role involves serving alcoholic drinks, you will need to be over 18 years old to apply for this position.*
What we would like from you:
Every day is different, so you’ll get to work with lots of new people, whilst working hard and having fun with your colleagues. If you have previously worked in customer-facing roles, that’s great! But don’t worry if you haven’t. Qualifications aren’t important, but we are looking for someone who has a positive can-do attitude, good communication skills, and takes pride in delivering a great guest experience at all times.
If this sounds like you, then we would love to hear from you and you can start to build your career here today at Imperial London Hotels.
What you’ll get in return:
* Holidays (including bank holidays) pro-rata increasing with length of service up to 28 days
* Free meals on duty
* Uniform & dry-cleaning
* Employee recognition
* Employee awards
* Social events
* Interest-free Season Ticket Loan / Travelcard Loan
* % discount to friends and family in our hotels on hotel rooms & % discount in our restaurants (subject to availability)
* Local discounts at Gym, Dry Cleaners, Bowling, and Restaurant outlets
* Shopping discounts across several high-street brands and online retailers
* Sabbatical leave (subject to eligibility)
* Employee Assistance Programme - Supported by Hospitality Action:
o Career Guidance, Life Coaching & Tenancy Agreements
o Legal Assistance & Financial Assistance
o Wellbeing Tools e.g. personal counselling, addiction support, digital fitness programmes, nutrition guides, and recipes etc.
* Training and development through our Imperial London Hotels Academy
* Access to fully funded apprenticeships (subject to eligibility)
* £1,000 for your chosen course for development once you complete our Buddy programme (subject to eligibility)
* Access to Supported Study Scheme (subject to eligibility)
* Annual Free English Course accredited by UCL Centre for Languages & International Education
* Opportunity to explore other roles within Imperial London Hotels after 1 year of service
Extended Benefits:
* Technology Scheme (subject to eligibility)
* Cycle to Work Scheme (subject to eligibility)
* Workplace Nursery Scheme (subject to eligibility)
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