Join our client’s Brackley based team as a Customer Service Administrator JM Recruitment is thrilled to present an exciting opportunity within a well-established and dynamic organisation. Our client, a prominent player in the home brand services industry, is seeking a dedicated Customer Service Administrator to join their team. With over 40 years of experience and a strong presence in the UK, our client has a proven track record of growth and investment. As a Customer Service Administrator, you will be an integral part of the business, working within a thriving network. Reporting directly to the Managing Director, you will serve as the primary point of contact for customers and field managers, ensuring smooth operations and exceptional customer service. Key Responsibilities: Monitor and support a network of corporate branches. Provide daily telephone support to field managers. Liaise effectively with suppliers, business owners, and customers, both in written and verbal communication. Handle, process, and track incoming orders alongside suppliers and business heads. Direct customer enquiries appropriately and efficiently. Record and distribute new Enquiries accurately via telephone and email. Reschedule missed work appointments. Maximize sales opportunities through regular customer communication. Minimize overdue and outstanding invoices. Report progress of corporate branches to the Managing Director. Required Attributes: Customer-focused approach with a professional and friendly telephone manner. Positive and adaptable to change. Flexible attitude towards work. Strong attention to detail. Self-motivated and highly organized. Proactive problem solver. Ability to work independently or collaboratively within a dedicated team. Education & Experience: Proven track record in delivering exceptional customer service. Proficient in IT, particularly Microsoft Office. Additional Skills: Experience with outbound calls for additional work recommendations. Proficiency in handling inbound Enquiries, including order processing and direct debit management. Support in coordinating routes for business heads and field managers. Efficiently handle customer complaints and issues. Benefits: Royal London Pension. 23 days of annual leave plus bank holidays, with the option to buy and sell up to 3 holiday days annually. An additional day of leave for your birthday, available after one year of service. Employee participation in profit-sharing, with the potential to receive up to 75% of your salary as a bonus every four to five years. Regular associate days away and team-building events (2-3 times a year). Recognition for outstanding performance, with the 'Associate of the Quarter' receiving £100 after tax. Convenient amenities, including free parking and a well-equipped eating area with coffee, sugar, teas, and more. If you're a dedicated and customer-oriented professional seeking to join a thriving organisation with a strong reputation, apply now to become part of our client's success story.