Get AI-powered advice on this job and more exclusive features.
Technology Operations Analyst
Job no: 098413
Work type: Permanent Full Time
Location: Head Office - Glasgow, Hybrid, Remote - work from anywhere within the UK
Categories: Technology Operations
Business Unit: Chief Operating Office
Salary range: £24,000 - £36,000 per annum DOE + red-hot benefits
Contract Type: Permanent - Full Time
The Technology Operations Analyst will ensure that their roles & responsibilities are completed with accuracy and to a high standard, services are monitored effectively, and any problems are handled efficiently and in line with processes and procedures.
The successful candidate will report directly to their Technical Operations Team Leader and work a shift pattern (24 x 7) within a team of Technology System Analysts across multiple platforms (Unix, Windows, DEC, IBM mainframe, Fujitsu, Helmsman, Oozie, Control M).
What You'll Be Doing
* Provide first level support for all internally hosted platforms and applications.
* Ensure that all customer-facing services and critical end-to-end processes are monitored in real-time and to a high standard.
* Take an active role in the continual service improvement methodology.
* Liaise with 3rd party and cloud providers to identify issues and perform recovery actions.
* Provide high-level support and expertise on various mainframe job schedulers.
* Attend various forums to represent the team and influence decisions.
* Complete daily, weekly, and monthly tasks via corresponding route sheets.
* Ensure alert management process is followed for all service issues.
* Ensure appropriate handovers are carried out to other Technology Operations analysts.
* Partake in regular team meetings on shift, providing feedback to the Team Coordinator.
* Take initiative and implement value-add activities wherever possible.
We need you to have:
* Previous experience with a proven track record of success in a similar IT role.
* Experience of application and systems monitoring and service recovery.
* Ability to cope with multiple priorities in a rapidly changing environment.
* Good organisational skills, with the ability to think on your feet.
* Flexible capacity to adapt to change.
* Knowledge of Technology Processes.
Red Hot Rewards
* Generous holidays - 38.5 days annual leave (including bank holidays).
* Up to five extra paid well-being days per year.
* 20 weeks paid, gender-neutral family leave for expectant parents and those looking to adopt.
* Market-leading pension.
* Free private medical cover, income protection, and life assurance.
* Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness.
If you're interested, please apply. Advertised: 11 Mar 2025 GMT Standard Time. Applications close: 21 Mar 2025 GMT Standard Time.
#J-18808-Ljbffr