Job summary We are seeking an experienced Medicines Optimisation Clerk to cover Materity leave on a 12 month fixed-term contract. Our practice prescription service offers patients a designated team to deal with their medication requests and enquiries. The Medicines Optimisation Clerks (MOC) is the first contact for medication-related queries. Part of this role is to ensure patients are receiving high-quality care regarding medication ordering and works closely with the rest of the pharmacy and reception team to support the efficient operating of the practice. The Medicines Optimisation Clerks will provide direct support to all practice staff in the receipt and preparation of repeat prescriptions. They will also have daily contact with patients, carers, care homes, community pharmacies and other healthcare professionals. The role requires excellent literacy and numeracy skills and will involve providing patient education on medication ordering processes where appropriate. The Medicines Optimisation Clerks must have the ability to work in a busy and changing environment. The post is ideally suited to someone who has excellent organisation and prioritising skills, combined with a high attention to detail. Main duties of the job The post-holder will project a positive and friendly image to patients and other visitors and deal with queries in a professional, courteous and efficient way. The role will also be the first point of contact for patients calling the practice, with concerns or questions regarding their medications. About us Recently acquired by the Fuller and Forbes partnership, Mayflower Medical Group is a collection of 5 GP Surgeries based across Plymouth. Our surgeries provide healthcare to 35,000 patients at the following locations Stirling Road, Ernesettle, Trelawny, Mannamead and Mount Gould. We offer our staff a sick pay bonus scheme each month. As a group, our vision is to enable patients to live longer and healthier lives that are full, active and meaningful. We aim to do this by developing a sustainable primary healthcare service. Our service is undertaken by our vast multidisciplinary team of GPs, Advanced Clinical Practitioners, Pharmacists, Paramedics and Nursing teams, as well as our PCN staff. Date posted 12 March 2025 Pay scheme Other Salary £11.65 an hour Enhanced sick pay bonus scheme available Contract Fixed term Duration 12 months Working pattern Full-time Reference number A2381-25-0005PLYM Job locations Ernesettle Medical Centre 21 Ernesettle Green Plymouth PL5 2ST Job description Job responsibilities Duties and Responsibilities: Manage incoming medication requests e.g. from patients, pharmacies, care homes, etc. Provide the first point of contact for patients calling the practice, with concerns or questions regarding their medications. Process prescription requests within the practice timeframe. Allocate medication reviews to the appropriate healthcare professional when repeat medication has expired. Deal with prescription queries from patients, pharmacies and other healthcare professionals either in person, online or on the telephone. Collate information from medication related queries and forward to an appropriate healthcare professional in a timely manner. Liaise with patients to resolve queries and support their use of medication. Manage prescription requests from vulnerable or high priority patients. Promotion of Electronic Prescription Service, Online Ordering and Electronic Repeat Dispensing. Liaise with pharmacies on the supply of prescribed drugs, alert clinicians of any supply issues and forward information on the recommended alternative. Contribute to improving prescribing processes in practice. Carry out housekeeping of repeat medication e.g. medicines synchronisation. Establish and maintain administrative systems so that information is easily accessible and secure. Support the role of the Clinical Pharmacy Technician and Lead Pharmacist at practice and PCN level on the delivery of Clinical Pharmacy in General Practice. To be responsible for the organisation and planning of own workload to meet set deadlines. To undertake learning and development to maintain the required knowledge and skills for practice-based work. To carry out other duties which are appropriate to the skills and competencies of the post holder as the priorities of the service change. Job description Job responsibilities Duties and Responsibilities: Manage incoming medication requests e.g. from patients, pharmacies, care homes, etc. Provide the first point of contact for patients calling the practice, with concerns or questions regarding their medications. Process prescription requests within the practice timeframe. Allocate medication reviews to the appropriate healthcare professional when repeat medication has expired. Deal with prescription queries from patients, pharmacies and other healthcare professionals either in person, online or on the telephone. Collate information from medication related queries and forward to an appropriate healthcare professional in a timely manner. Liaise with patients to resolve queries and support their use of medication. Manage prescription requests from vulnerable or high priority patients. Promotion of Electronic Prescription Service, Online Ordering and Electronic Repeat Dispensing. Liaise with pharmacies on the supply of prescribed drugs, alert clinicians of any supply issues and forward information on the recommended alternative. Contribute to improving prescribing processes in practice. Carry out housekeeping of repeat medication e.g. medicines synchronisation. Establish and maintain administrative systems so that information is easily accessible and secure. Support the role of the Clinical Pharmacy Technician and Lead Pharmacist at practice and PCN level on the delivery of Clinical Pharmacy in General Practice. To be responsible for the organisation and planning of own workload to meet set deadlines. To undertake learning and development to maintain the required knowledge and skills for practice-based work. To carry out other duties which are appropriate to the skills and competencies of the post holder as the priorities of the service change. Person Specification Experience Essential Experience of working as a prescription clerk Experience of working in a health care setting System one user skills Communication Skills Essential Excellent communication skills, ability to communicate with a wide variety of people at all levels. Excellent telephone manner. Excellent inter-personal and team working skills. Excellent organisational and prioritisation skills. Autonomous decision making with awareness of limitations to ensure safe practice. Critical analysis and problem solving skills. Ability to follow policy and procedure. Personal Attributes & Abilities Essential Pragmatic approach to day to day problems with evidence of problem solving. Polite and confident Flexible and cooperative Able to work pro-actively within a multi-disciplinary team to deliver optimal patient care. Flexible and adaptable approach to work. Collaborative approach to work. Approachable and actively assists colleagues and management in adhering to operational and administrative policies. Ability to handle conflict, respecting values and opinions of others. Ability to promote equality and diversity in the workplace and when working with patients, carers and families. Qualifications Essential Educated to a GCSE level or equivalent GCSE Mathematics & English (C or above) Experience using SystmOne Experience working in this role in Primary Care Desirable NVQ Level 2 in Health and Social Care Person Specification Experience Essential Experience of working as a prescription clerk Experience of working in a health care setting System one user skills Communication Skills Essential Excellent communication skills, ability to communicate with a wide variety of people at all levels. Excellent telephone manner. Excellent inter-personal and team working skills. Excellent organisational and prioritisation skills. Autonomous decision making with awareness of limitations to ensure safe practice. Critical analysis and problem solving skills. Ability to follow policy and procedure. Personal Attributes & Abilities Essential Pragmatic approach to day to day problems with evidence of problem solving. Polite and confident Flexible and cooperative Able to work pro-actively within a multi-disciplinary team to deliver optimal patient care. Flexible and adaptable approach to work. Collaborative approach to work. Approachable and actively assists colleagues and management in adhering to operational and administrative policies. Ability to handle conflict, respecting values and opinions of others. Ability to promote equality and diversity in the workplace and when working with patients, carers and families. Qualifications Essential Educated to a GCSE level or equivalent GCSE Mathematics & English (C or above) Experience using SystmOne Experience working in this role in Primary Care Desirable NVQ Level 2 in Health and Social Care Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Fuller and Forbes Partnership Address Ernesettle Medical Centre 21 Ernesettle Green Plymouth PL5 2ST Employer's website http://bramleyonline.co.uk/ (Opens in a new tab)