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Company Description
At Sofitel Mumbai BKC, we redefine luxury by treating a stay as more than just a temporary pause—it's an opportunity for guests to fall in love with a unique blend of refined luxury and playful indulgence. Our commitment to excellence transcends the ordinary, and we invite you to join a team that specializes in transforming stays into enchanting tales. We take immense pride in creating a playfully elegant and meaningful experience for both our guests and ourselves. Our commitment to fostering a workplace culture that values diversity, encourages professional growth, and recognizes individual contributions ensures that each team member feels appreciated and empowered in their role.
Job Description
Are you passionate about delivering exceptional service with a smile? Join the luxurious world of Sofitel Mumbai BKC, where French elegance meets British charm. We are seeking a dedicated and enthusiastic Luggage Porter to be part of our exceptional Concierge Team.
About The Role
As a Luggage Porter, you will ensure our guest journey with us begins and ends with a flawless experience. Your role is to create memorable first impressions while exemplifying the sophistication and warmth that Sofitel is renowned for.
What you will be doing?
* Greets all guests at the front door politely and courteously and guides them towards the reception desk or function rooms.
* Assists guests with their luggage for both check-ins and check-outs.
* Carries guests' luggage to the room upon check-in and check-out.
* Ensures that all guest property is safely handled and/or stored in the Luggage Room.
* Complies with standards of grooming, elegance, and playfulness.
* Replaces Doorman at the door whenever necessary.
* Handles vehicle parking for guests as per procedure.
Qualifications
* You must hold a valid driving license and be entitled to work in the UK as this position is not eligible for sponsorship.
* Previous experience as a Luggage Porter in a hotel would be beneficial but not essential.
* A smart and professional appearance.
* A positive attitude and good communication skills.
* A willingness to take on a physically demanding job.
* Careful when driving guest's cars.
Additional Information
Discover a world of unparalleled perks tailored just for you:
* Competitive Salary, departmental incentives, and a Loyalty bonus of £1,300 per year.
* Employee Benefit Card – Discounted rates at Accor properties worldwide.
* Free Stays in the UK or Ireland (4 nights/year) – Create unforgettable memories with your loved ones.
* Sofitel Experience – Enjoy a luxurious night at our hotel, complete with a delightful breakfast.
* Complimentary Meals While on Duty.
* Special Rates in F&B, Rooms & Spa – Treat yourself to luxury at unbeatable prices.
* Be Part of the Largest Hospitality Group in Europe.
* Exceptional Training and Development Opportunities through Apprenticeship Program.
* Global Growth Opportunities.
* Employee Assistance Program with 24/7 GP Access – Your well-being is our priority.
* Social Events and Activities.
Bring passion and dedication to excellence, and we will recognize your contribution with a variety of benefits, rewards, and development opportunities. We also offer a range of well-being initiatives, including apps with content to help you feel at your best. Join us, and you can thrive as an individual as well as being part of a supportive and inclusive team.
Let your passion shine, visit careers.accor.com
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Other
Industries
* Hospitality
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