Job summary Provide support and give time to an allocated group of service users, and promote their recovery supporting their return to a community environment, or supporting them to maintain their place in the community. Support service users to meet their identified needs and outcomes, paying attention to and respect their values, wishes and aspirations to lead their lives in the way they choose, supporting them to access community resources and services, such as housing, benefits,leisure, education and employment. The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply. Main duties of the job The purpose of this post is to work as part of the Enhanced Support time and Recovery Team, and the Rehabilitation and recovery service, which provide mental health services to those individuals who have complex needs, and to focus on the direct needs of the service users. They will: Provide support and give time to an allocated group of service users, and promote their recovery supporting their return to a community environment, or supporting them to maintain their place in the community Support service users to meet their identified needs and outcomes, paying attention to and respect their values, wishes and aspirations to lead their lives in the way they choose, supporting them to access community resources and services, such as housing, benefits, leisure, education and employment Assist the Rehabilitation and recovery service and the ESTR team to assess, plan, implement and evaluate mutually agreed goals and recovery plans. Work with the service users to further develop personalised and detailed outcomes and goals. Be able to work independently with service users, responding safely and flexibly to changing needs. About us If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales. Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework. Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme. Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form. Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English. Date posted 13 February 2025 Pay scheme Agenda for change Band Band 3 Salary £24,433 to £26,060 a year per annum pro rata Contract Permanent Working pattern Part-time Reference number 050-ACS103-0225 Job locations Hergest Unit, Gwynedd Hospital Penrhosgarnedd Bangor LL57 2PW Job description Job responsibilities To work with individuals to facilitate access to housing, benefits, and promote engagement in a range of community based activities, working across boundaries of care and organisations. To work with service users on a regular and consistent basis to achieve their identified goals, and access appropriate services and resources as required. To positively promote social inclusion and active citizenship and developing social capital for service users To support the person to reclaim or develop valued social roles which may not have been available to them whilst they were emotionally or mentally unwell. To positively promote the values and principles of recovery, focussing on strengths of the individual and inspiring hope. To provide support to individuals with daily living, which may involve practical help, together with emotional/psychological support and assistance with any difficulties as they may arise. To develop a rapport with the service user based on trust and respect, but within appropriate and professional transparent boundaries To help service users gain access to resources, including housing, benefits, and welfare rights. To provide information and promote mental and physical health and wellbeing. To help identify the Early warning signs of relapsing mental health and alert the appropriate staff involved in the care To attend ESTR clinical planning meetings To report regularly to Senior practitioner and to participate in managerial and clinical supervision To attend and participate in CPA review meetings as appropriate To develop a sound knowledge of resources available locally, and develop good relationships which will support service users in their recovery, i.e. education providers, housing, benefits, employers, leisure, voluntary agencies. To support the service user to represent and express their views utilizing effective modes of communication, including written reports. To provide the personal details with the service user in order to develop the person centred care plan. An ability to demonstrate self motivation. An ability to assess and evaluate individual needs to enable the service users to make informed decisions An ability to analyse complex information concerning the legal aspects relating to housing and benefits You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac. Job description Job responsibilities To work with individuals to facilitate access to housing, benefits, and promote engagement in a range of community based activities, working across boundaries of care and organisations. To work with service users on a regular and consistent basis to achieve their identified goals, and access appropriate services and resources as required. To positively promote social inclusion and active citizenship and developing social capital for service users To support the person to reclaim or develop valued social roles which may not have been available to them whilst they were emotionally or mentally unwell. To positively promote the values and principles of recovery, focussing on strengths of the individual and inspiring hope. To provide support to individuals with daily living, which may involve practical help, together with emotional/psychological support and assistance with any difficulties as they may arise. To develop a rapport with the service user based on trust and respect, but within appropriate and professional transparent boundaries To help service users gain access to resources, including housing, benefits, and welfare rights. To provide information and promote mental and physical health and wellbeing. To help identify the Early warning signs of relapsing mental health and alert the appropriate staff involved in the care To attend ESTR clinical planning meetings To report regularly to Senior practitioner and to participate in managerial and clinical supervision To attend and participate in CPA review meetings as appropriate To develop a sound knowledge of resources available locally, and develop good relationships which will support service users in their recovery, i.e. education providers, housing, benefits, employers, leisure, voluntary agencies. To support the service user to represent and express their views utilizing effective modes of communication, including written reports. To provide the personal details with the service user in order to develop the person centred care plan. An ability to demonstrate self motivation. An ability to assess and evaluate individual needs to enable the service users to make informed decisions An ability to analyse complex information concerning the legal aspects relating to housing and benefits You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac. Person Specification Qualifications Essential Certificate in Community Mental Health Care / NVQ Level 3 in care or agreed equivalent Communicate to undertake CPD Good literacy and numerical skills An awareness of issues affecting mental health service users Knowledge of approaches to working with mental health service users A knowledge of housing and welfare benefits, housing issues and related employment and educational issues Experience working within a team Experience of monitoring and recording information An ability to demonstrate self motivation An ability to assess and evaluate individual needs to enable service users to make informed decisions An ability to analyse complex information concerning mental health issues and housing, finance issues Good communication skills, both written and verbal, and the ability to represent the service user and the organisation. Ability to create innovative solutions to help empower service users Ability to acknowledge diversity and promote anti discriminatory practice / equal opportunities and cultural awareness Ability to recognise and support the personal resourcefulness of people with mental illness The ability to participate in clinical supervision, individually and as a group Strong interpersonal skills, to advise and support service users The ability to engage with, and develop a therapeutic relationship with service users based on trust and respect The ability to work independently and as part of a team Ability to provide practical support with daily living activities and to work in a way that enables the service user to regain/retain personal responsibility Basic IT skills Desirable NVQ Level 3 in management or agreed equivalent. Qualifications in Health, Social and Care, Housing, Finance, Psychology Experience of working with individuals with complex needs, i.e mental health and substance misuse within inpatient or community settings A clear grasp of the values and principles underpinning recovery and the way that rehabilitation services can continue Experience of working to an agreed support plan Knowledge of community care and mental health legislation Knowledge of local and national resources for service users Administrative and organisational skills The ability to demonstrate risk awareness and be able to respond flexibly and sensitively to changing needs Stress Management Time Management Experience Essential A knowledge of housing and welfare benefits, housing issues and related employment and educational issues Person Specification Qualifications Essential Certificate in Community Mental Health Care / NVQ Level 3 in care or agreed equivalent Communicate to undertake CPD Good literacy and numerical skills An awareness of issues affecting mental health service users Knowledge of approaches to working with mental health service users A knowledge of housing and welfare benefits, housing issues and related employment and educational issues Experience working within a team Experience of monitoring and recording information An ability to demonstrate self motivation An ability to assess and evaluate individual needs to enable service users to make informed decisions An ability to analyse complex information concerning mental health issues and housing, finance issues Good communication skills, both written and verbal, and the ability to represent the service user and the organisation. Ability to create innovative solutions to help empower service users Ability to acknowledge diversity and promote anti discriminatory practice / equal opportunities and cultural awareness Ability to recognise and support the personal resourcefulness of people with mental illness The ability to participate in clinical supervision, individually and as a group Strong interpersonal skills, to advise and support service users The ability to engage with, and develop a therapeutic relationship with service users based on trust and respect The ability to work independently and as part of a team Ability to provide practical support with daily living activities and to work in a way that enables the service user to regain/retain personal responsibility Basic IT skills Desirable NVQ Level 3 in management or agreed equivalent. Qualifications in Health, Social and Care, Housing, Finance, Psychology Experience of working with individuals with complex needs, i.e mental health and substance misuse within inpatient or community settings A clear grasp of the values and principles underpinning recovery and the way that rehabilitation services can continue Experience of working to an agreed support plan Knowledge of community care and mental health legislation Knowledge of local and national resources for service users Administrative and organisational skills The ability to demonstrate risk awareness and be able to respond flexibly and sensitively to changing needs Stress Management Time Management Experience Essential A knowledge of housing and welfare benefits, housing issues and related employment and educational issues Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name Betsi Cadwaladr University Health Board Address Hergest Unit, Gwynedd Hospital Penrhosgarnedd Bangor LL57 2PW Employer's website https://bcuhb.nhs.wales/train-work-live/ (Opens in a new tab)