Job summary Why be a 999 call handler for East Midlands Ambulance Service? Working for us is an experience like no other, it's a great privilege not only will you save lives, you will also bring new life into the world and provide support at a persons time of need. Save and Change lives with a career in the ambulance service; an ambulance service career is much more than "flashing blue lights" You will make a difference every day to patients in emergency and non-emergency situations. You will have countless opportunities to progress; enjoy continuous professional development, helping you to develop your skills, gain new ones, and progress to roles at a higher pay grade. With annual reviews and the support of our team, you will have career potential that matches your ambitions. Main duties of the job What does a 999 Call handler do? Based within the Emergency Operations Centre at Lincoln, you will receive 999 and urgent calls from members of the public and Health Service colleagues; you will prioritise these calls in line with agreed protocols and provide pre-arrival advice. With shift durations up to 12 hours includes night working, we operate 24/7 365 days of the year including public bank holidays such as Christmas and New Year. Successful candidates will have previous experience working in a pressurised environment and demonstrate an ability to work effectively and make fast paced decisions whilst providing excellent care and advice. The ability to work on their own initiative within a team and have effective verbal communication skills and be computer literate. Please see the attached guide to help you complete a robust application form. see attachment 'Support with your EMA application using TRAC' Successful applicants will be invited to an online assessment on the 2/12/24, following a successful assessment you will be invited to interview on the 7/12/24. Start date for successful applicants will be the 10/2/25. Training will be 5 weeks full time followed by approximately 8 mentoring shifts. Due the training period, successful candidates wishing to apply for part-time positions will need to commit to full-time hours. Annual leave is also restricted during the training. Some elements of training may be virtual or off site. Please bear this in mind when applying. About us Working for us not only provides job satisfaction of knowing that what you do makes a real difference to our patients, but we offer a rangeof other great benefits too. We offer: Flexible approach to working patterns, we understand the importance of a work life balance and have a wide selection of rotas for part-time and full-time staff Holiday entitlement of 27 days rising to 29 days after 5 years and 33 days after 10 years, plus public bank holiday entitlement (pro rata for part time). Pay enhancements for out of hours, shift and overtime working, career and salary progression and annual personal development review. We are a uniformed service and uniform will be provided. Expert training and support from our dedicated in-house education team. Enrolment into the NHS Pension Scheme. Occupational Health support along with an Employee Assistance Programme NHS Discounts in over 200 stores including Holidays, Days out, Car insurance, Restaurants and Clothing. Childcare vouchers Peer to Peer support networks An exceptional place to work to provide high-quality emergency care to save lives and make a difference to people with life-threatening illnesses or injuries. A first-class employer, promoting equality, diversity and inclusion of our employees. Date posted 08 November 2024 Pay scheme Agenda for change Band Band 3 Salary £24,071 to £25,674 a year per annum Contract Permanent Working pattern Full-time, Part-time Reference number 335-A-1623 Job locations Bracebridge Heath Lincoln LN4 2HL Job description Job responsibilities The duties and responsibilities of the post will be undertaken in accordance with the policies, procedures and practices of the Trust, which may be amended from time to time. Patient Safety is a key priority for the Trust. It is your responsibility to ensure that you are fully compliant with EMAS policies and procedures in respect of patient safety, for example Risk Management, Infection Prevention and Control, Safeguarding children and vulnerable adults. This job description is not intended to be an exhaustive list of duties and responsibilities, but to give an indication of the main areas of activity and involvement Job description Job responsibilities The duties and responsibilities of the post will be undertaken in accordance with the policies, procedures and practices of the Trust, which may be amended from time to time. Patient Safety is a key priority for the Trust. It is your responsibility to ensure that you are fully compliant with EMAS policies and procedures in respect of patient safety, for example Risk Management, Infection Prevention and Control, Safeguarding children and vulnerable adults. This job description is not intended to be an exhaustive list of duties and responsibilities, but to give an indication of the main areas of activity and involvement Person Specification Qualification Essential 3 GCSE Grade C (level 4) or above including English or equivalent experience Desirable Another Level 2 Qualification (Customer service) Experience Essential Experience of working with computers Experience of working with the general public Displays an ability to communicate effectively at all levels Excellent interpersonal skills Displays an ability to pay attention to detail Desirable Customer Service qualification Work experience in busy office or call centre environment Experience of working within a team Person Specification Qualification Essential 3 GCSE Grade C (level 4) or above including English or equivalent experience Desirable Another Level 2 Qualification (Customer service) Experience Essential Experience of working with computers Experience of working with the general public Displays an ability to communicate effectively at all levels Excellent interpersonal skills Displays an ability to pay attention to detail Desirable Customer Service qualification Work experience in busy office or call centre environment Experience of working within a team Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name East Midlands Ambulance Service NHS Trust Address Bracebridge Heath Lincoln LN4 2HL Employer's website https://www.emas.nhs.uk/ (Opens in a new tab)