Job Title: Collections Executive Apprentice
Closing Date: 21 March 2025
About Us
At Mercedes-Benz Financial Services, our employees are at the heart of our business. Our colleagues provide a range of financial solutions designed around the changing needs of our diverse customers. It doesn’t matter the colour of your skin, the beliefs you value, the people you love or the tattoos you wear, we support you for being you.
Through the doors of Mercedes-Benz Financial Services, you will find a passionate team working to support our customers and our colleagues. We ensure that everyone has an equal opportunity to learn and develop.
We want to celebrate your individuality, embrace your personality and welcome you into our culture. It’s the differences of our colleagues that enable us to thrive. We believe our backgrounds, skills and cultures contribute to our shared culture and help us deliver outstanding Customer Experience. Inclusion is the driving force behind our ethos.
At MBFS, we are committed to being a Menopause Friendly Employer. We offer wellbeing support options and resources to assist if you are directly affected by the Menopause, or are supporting someone who is going through the Menopause.
How You’ll Play Your Part
In this role, you will play a key role in supporting the effective management of reporting, third-party interactions, regulatory projects, and operational insights within the Collections department. The primary objective is to maximise value from the Appointed Representative (AR) by ensuring compliance, operational efficiency, and the smooth execution of key tasks. This role provides a unique opportunity to gain exposure to retail collections, quality assurance, reporting, and regulatory processes.
You will study towards an apprenticeship.
Main Accountabilities
* Assist the Principal Collections Manager in supporting the UK activity relating to the Collections process supporting customers experiencing payment issues with their finance contract.
* Run regular reporting on key performance measures and interpret the data.
* Check invoices and reconcile against relevant systems and pass for payment when completed.
* Perform Internal Control Testing to evidence processes cover requirements and highlight any anomalies to the line management.
* Provide ad hoc support to the existing team of Analysts to enhance services and culture.
* Raise and progress IT support tickets on behalf of the teams.
* Support on organising and updating risk acceptance documents, progress risk closure activity and update as and when required.
* Create and submit starter and leaver applications and IT issues on behalf of users and regularly audit access rights.
About You
* A strong team player that is comfortable working independently or as part of a wider team.
* Clear, concise written and verbal communicator with good MS Office skills, particularly Excel.
* Self-motivated with the ability to learn and work within a pressurised environment whilst maintaining focus on personal, departmental and company objectives.
* Excellent attention to detail.
What’s in It for You?
We’ll offer you a competitive salary and discretionary bonus structure. We also hope you’ll love our products as much as we do, with access to our colleague car schemes. On top of that, you’ll be able to join our pension scheme and you’ll get a flexible benefit pot that can be used to find the benefits that are right for you.
We’re here to support you – we offer access to colleague wellbeing resources, including an Employee Assistance Programme, Mental Health First Aiders and the Inclusion Advocates as well as flexible opportunities to support work life balance. We’ll also encourage your development, with the training and knowledge you need to reach your potential.
What’s Next?
When you apply, you’ll be asked to complete a short online application where we’ll ask that you include current CV. You’ll also be asked some application questions, including your current salary information. The Mercedes-Benz recruitment process reflects our obligations under relevant UK legislation. Whilst all applications are carefully considered, we are only able to progress applications from candidates who have the right to work in the United Kingdom.
Please be assured that we’re here to support you throughout the recruitment process and beyond, and reasonable adjustments are available to any candidates who need them. We’re also open to working flexibly and are happy to discuss flexible working options.
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