Do you want to be part of creating a safer world? Without thinking about it, you meet us in your everyday life – at home, in transit, and at work. We are at the airport, where you commute, where you work, play, and shop. Diverse in our offering, our customer outreach and in our mindset, Gunnebo Entrance Control is leading the transformation of the security business through digitalisation and connectivity for the continuous development of smart entrance control. If you are passionate about being part of an exciting transformation journey working with a global, multi-cultural and highly motivated organisation this is the opportunity for you. Gunnebo Entrance Control is small enough to see your ideas come to fruition, and big enough to realise your career goals. Role Overview: Our customer service team is looking for a Customer Support Coordinator to join our office in Maresfield, East Sussex, on a 12 month fixed-term contract. The role involves ensuring the smooth day-to-day management of all global export orders by adhering to procedures implemented by the Customer Support department and promptly and accurately handling all administrative aspects of each order. It also includes supporting the overall contract sales function and operations related to contract development by processing sales orders professionally, handling related inquiries, and assisting the field-based contract team for the UK sales region. Additionally, the role requires processing and inputting customer orders into the Company’s Sales Order Processing system within the agreed timescale. Responsibilities: Accurate inputting of customer orders into the Company’s Sales Order Processing system. To co-ordinate with customers, as required ensuring that all orders variations and purchase orders associated with the order are documented. Creation and expedition of all Project related literature including application for Payment, export documentation etc. Ensuring that all orders are correctly invoiced at dispatch and within the month. Raising any credits required in collaboration with the finance department. Produce accurate detailed sales order reports as required for clients drawing on knowledge of the client’s order history and data provided by the IT systems. Develop a sound understanding of the Company’s products and applications. Encourage professional development with all team members to ensure the team’s goals are met. Represent the Company at all times, in an effective and professional manner and to be responsible for your own safety. To be respectful of Company property and colleagues. To undertake any other related tasks, responsibilities or assignments, as requested by the Customer Service Manager or Senior Management. Requirements: Proven, demonstrable experience working in a busy customer-services role Excellent telephone Manner Good written communication skills IT Literate Good organisational skills Previous administration work within an engineering/manufacturing environment is desirable Previous experience working in Import/Export environment is desirable About Us: The Gunnebo Group is a global leader in security, offering innovative products and services to protect and control the flow of people, and to safely secure valuables. Through our businesses Gunnebo Entrance Control and customers in retail, public transport, public and commercial buildings, industrial and high-risk sites and banking. We operate worldwide through our 3,400 employees, 25 country locations and 10 production facilities to serve customers in over 100 markets. Together we create a safer world. Gunnebo Entrance Control specialises in entrance control solutions enabling customers increased efficiency, safety and end-user experience. Our wide range of products are designed to create a safe environment without restricting freedom of movement, whether it is to enter the lobby of a company, a supermarket, an entertainment area, an industrial area or public transport. We shape the future of people flow management. Diversity Statement Gunnebo Entrance Control is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our products so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, origin, sexual orientation, gender identity or expression, age, disability, or any other dimension of diversity. Gunnebo Entrance Control is committed to treating all people in a way that allows them to maintain their dignity and independence. Applicants with accessibility needs may request to be accommodated throughout the recruitment process.