Colleague Experience Advisor - Newcastle upon Tyne, NE15 8NYSalary: £37,338 to £44,962 a yearContract: Fixed termWorking Pattern: Full-time, Part-time, Job share, Flexible working, Compressed hoursReference Number: G9914-25-0059 Job summaryAn exciting opportunity has arisen for a Colleague Experience Advisor within the Colleague Experience and Social Impact Team at NHS Business Services Authority.Our reputation as a partner of choice to the NHS is possible because of the amazing individuals and teams making up our organisation. At the NHSBSA we know our people are our greatest asset which is why we place people at the heart of everything we do. We have introduced a range of programmes to enhance colleague wellbeing in the workplace and to create an environment where everyone can flourish.We are looking for someone who is passionate about wellbeing and inclusion, creating meaningful long-lasting change, who can bring skills, experience and knowledge to support this work and our colleagues. You\\\'ll understand the challenges and barriers faced and take an empathetic approach to providing support, problem solving and developing initiatives to achieve our aspirations.Please note there is a minimum requirement to travel to our Newcastle offices of once per month and some other travel may be needed as part of this role.What do we offer? 27 days leave (increasing with length of service) plus 8 bank holidays Flexible working (we are happy to discuss options such as compressed hours) Flexi time Hybrid working model (we are currently working largely remotely) Career development Active wellbeing & inclusion networks Excellent pension NHS Car lease scheme Access to a wide range of benefits & high street discounts Main duties of the jobThe post holder will support the development and implementation of our programmes of work, advising on all matters relating to Wellbeing and Safeguarding across the organisation.The role will be based in the Colleague Experience and Social Impact Team, in the People and Corporate Services directorate and will work with colleagues in the wider People Team to develop a culture where wellbeing and inclusion are embedded in the organisation. The post holder will support the NHSBSA\\\'s approach to wellbeing and safeguarding, which will include working collaboratively with managers and colleagues on relevant policies, systems, processes, and programme of work to enable the delivery of our aims and objectives. You will work on ensuring compliance with legislative and mandatory requirements and will also support a proactive culture which champions wellbeing, safeguarding, diversity and inclusion and ensures the NHSBSA has a positive impact for all, in line with the wider business strategy.About usHere at the NHS Business Services Authority (NHSBSA), what we do matters.We manage the NHS Pension scheme, process prescription payments and much more. Our services are used by NHS organisations, contractors and the public: we\\\'re proud to be part of something meaningful, that touches millions of lives.We design our services around customer needs and place people at the heart of our organisation. That\\\'s why when you join us, you\\\'ll be empowered and supported to help your career grow.As one of the UK\\\'s Best Big Companies to work for, we\\\'re connected to our values: Collaborative, Adventurous, Reliable and Energetic. We care about our people, our purpose, and your progress.We strive to offer a fantastic colleague experience, where every colleague is heard, supported and respected. Wellbeing, diversity and inclusion is at the centre of this, and you can join our Lived Experience Networks who help us bring our authentic selves to work.We\\\'re committed to being a flexible employer and we try to offer a working pattern that suits you where possible, through hybrid working, flexible hours and more.Alongside a competitive salary with pay progression, we offer a people-centric benefits package, connecting you to the rewards and benefits you value most!Ready to join us in delivering business service excellence to the NHS, helping people live longer, healthier lives? Apply today and see where the NHSBSA can take you.We are people connected to care.Job descriptionJob responsibilitiesIn this role, you are accountable for:1. Supporting the Wellbeing and Social Impact Lead in the delivery of relevant strategies and interventions, across all aspects of wellbeing and safeguarding.2. Monitoring and evaluating wellbeing and safeguarding programmes in support of the wider business strategy and corporate objectives.3. Ensuring compliance with all statutory and mandatory requirements for wellbeing and safeguarding generally.4. Supporting the NHSBSAs participation in and submissions for a range of annual performance benchmarking standards including the Better Health at Work Awards, Menopause Friendly Workplace Accreditation and the White Ribbon Accreditation scheme amongst others and supporting the delivery of relevant action plans to maintain and improve upon the outcomes.5. Providing specialist advice and guidance to managers and colleagues across the organisation on aspects of wellbeing and safeguarding, and signposting and escalating urgent/complex wellbeing, safeguarding, domestic abuse and mental health queries requiring specialist advice where required.6. Supporting the creation and roll out of wellbeing and safeguarding delivery plans; analysis of workforce data and use of external benchmarking to inform our work.7. Supporting the Colleague Networks including jointly chairing some of the networks and working closely with the various Network Co-Chairs to co-ordinate activity across the networks and overseeing their annual programmes of work, ensuring that this supports delivery of the wellbeing and inclusion strategies, and wider business strategy.8. Advising on the various networks annual programmes of campaigns and events, working closely with the Communications and Marketing team to develop a wide range of internal and external communications and engagement pieces which increase colleague awareness and understanding, and raise the profile of the NHSBSA through external promotion with a wide range of stakeholders.9. Working collaboratively with People Team colleagues, including co-creation and providing specialist advice on a range of People Team projects that support the NHSBSAs approaches to attraction, development and retention.10. Working with the Talent Acquisition Team and Learning and Organisation Development Team to ensure that wellbeing is embedded into the approach to attract and retain talent in a hybrid world.11. Supporting the Wellbeing and Inclusion Analysis process across the organisation, ensuring that changes planned to services and policies are compliant with social value, equality legislation and accessibility requirements, and advising project, policy or service leads on mitigating actions to remove or reduce risk.12. Sourcing specialist support, training and providing wellbeing and safeguarding updates and information to colleagues.13. Working with the Colleague Experience and Social Impact Team to design and deliver specialist training and awareness programmes for colleagues across the NHSBSA.14. Horizon scanning, analysing and interpreting data and information, producing written reports and making recommendations for action, as well as contributing to annual reports and reports for the Wellbeing and Inclusion Committee. 15. Representing the NHSBSA in national and regional wellbeing and inclusion groups and forums, developing and maintaining excellent working relationships with internal and external stakeholders.16. Deputising for the Wellbeing and Social Impact Lead where necessary.Proposed Interview dates: 28th and 29th Apr 2025Person SpecificationQualificationsEssential Relevant degree or equivalent qualification or significant equivalent experience Specialist qualifications/training in Wellbeing or equivalent experience Desirable MHFA Instructor Training Safeguarding Qualification Project Management qualification Associate CIPD/People Management qualification Personal qualities, knowledge and skillsEssential Working knowledge of Wellbeing and safeguarding, diversity and inclusion, law, policies and standards. Working knowledge and understanding of best practice relating to wellbeing and safeguarding Engaging presenting and facilitation skills Ability to maintain confidentiality and deal with sensitive situations in an empathetic, non-judgmental, compassionate manner. Excellent communication skills: ability to establish good working relationships with colleagues, managers and external organisations. Strong analytical and problem-solving skills. Commitment to on-going professional development. Proactive, confident, enthusiastic, and ability to use initiative. Good report writing and presentation skills. Prioritisation skills with ability to manage multiple projects and programmes of work. Collaborative team worker. Desirable Understanding of NHS and government strategy and policy agendas Working knowledge of health inequalities ExperienceEssential Experience in a Wellbeing and Safeguarding focused role or people focused/HR role. Experience of advising, influencing and working with colleagues and managers (e.g., wellbeing, safeguarding, mental health and domestic abuse) Experience of developing and implementing programmes of work and initiatives Experience of chairing meetings, large forums and networks. Data analysis: using an evidence-based approach to underpin decision making, to make improvements and recommendations. Experience of responding to complex complaints and queries and using relevant best practice and legislation to support the recommendation or response. Experience of working in a customer focused environment interpreting relevant diversity and inclusion policy, standards and best practice. Project management experience such as delivering objectives and aims set out in delivery/action plans. Experience of supporting/co-chairing or working with colleague or staff networks. Desirable Experience of developing and delivering training. Experience of advising on wellbeing and inclusion analysis / equality impact assessment Experience of managing relationships with external organisations, stakeholders and charities. Experience of managing change **** When applying for this role, please read the Supporting Documents on the apply page. ***