Job Description
One of our most exciting clients are seeking a skilled Customer Operations Specialist to join its growing European operations team. This is a hybrid role (mostly home-based) in Deeside and will involve supporting order management and customer service excellence across multiple markets.
Key Responsibilities:
* Validate and process incoming orders within set timeframes
* Manage and monitor EDI orders and customer portals
* Handle inbound and outbound calls with professionalism
* Liaise with third-party logistics providers and internal stakeholders
* Ensure data accuracy in systems and maintain order flow
* Maintain customer databases and support delivery tracking
* Monitor inbox and respond efficiently to customer queries
* Produce reports and monitor KPIs to ensure performance standards
What You’ll Bring:
* Previous experience in customer service and order entry
* Confident communicator with strong phone etiquette
* Proficient in MS Outlook and Excel; knowledge of SAP (SD module) preferred
* Experience working with multilingual teams or international customers
* Knowledge of ESKER or similar order automation tools is a plus
Languages:
* Fluency in Dutch (essential)
* French or additional European language skills are a plus
* Strong written and verbal English required
Please click ‘apply’ or contact David Rowland (Recruiter II) at Planet Pharma for more information:
E: Drowland@planet-pharma.co.uk
T: +44 20 3928 8381
About Planet Pharma:
Planet Pharma is an American parented Employment Business/Agency that provides global staffing services with its head-quarters in Chicago and our EMEA regional office located in Central London. We have invested significantly in creating a robust international platform that enables us to work compliantly in 30+ countries with a current network of 2500+ active contractors globally as well as a very strong permanent / direct hire recruitment offering.
Our specialist knowledge and close relationships with our clients and the wider industry really makes us unique in our field. Just recently we were recognised by FORBES as the 17th best professional staffing firm, and have won multiple awards from industry accredited bodies for our commitment to excellence and service delivery. We have extensive functional expertise including: Regulatory Affairs, Pharmacovigilance, QA, QC, Submissions experts, Clinical development, Quality, Biostatistics, and Medical Affairs / Writing.
We are an equal opportunities Recruitment Business and Agency. We welcome applications from all suitably qualified candidates regardless of their race, sex, disability, religion/belief, sexual orientation or age.
www.planet-pharma.com