Monday to Friday with flexibility to cover nights/weekends if needed
40 hour contract
Permanent vacancy based at Birmingham Airport
Why Unifi?
We are renowned in the aviation industry for our high standards, and we passionately believe helping colleagues achieve a good work/life balance is key to their happiness in the workplace.
Benefits
The tailored training and support our new starters and existing colleagues receive is second to none and we have a range of other benefits available to our team including:
* Access to our Employee Assistance Programme - 24/7 wellbeing support;
* Recognition Schemes;
* Paid Parking;
* Quality Uniform and Equipment;
* ...and much more!
Key Responsibilities
* Champion a strong health and safety culture within the cleaning operation, ensuring compliance with all relevant health and safety legislation.
* Foster a culture of engagement, collaboration, and continuous improvement within the workforce.
* Ensure the recruitment, training, motivation, and effective communication of staff, delivering exceptional service in accordance with the Service Level Agreement.
* Build and maintain productive relationships with key customer and airport company representatives, as well as other relevant bodies, to maximise commercial opportunities.
* Monitor and manage financial and operational plans to ensure business objectives are met and exceeded, with a focus on effective resource deployment and cost control.
* Contribute to the establishment of service delivery standards, monitor performance against these standards, and take corrective action where necessary to meet customer requirements.
* Hold weekly meetings with Duty Managers and Team Leaders to address recurring issues and implement necessary changes.
* Conduct regular spot checks on a selection of night-stopping aircraft to ensure compliance with service standards.
* Assist at other Unifi Bases as needed to support operations.
* Undertake other duties as required by management.
Required Skills And Qualities
* A zero-tolerance approach to health and safety non-compliance.
* Solid understanding of the challenges involved in managing a labour-intensive workforce.
* Exceptional planning, resource deployment, and cost-conscious skills.
* Proven experience in people and operational management, including leadership, resource management, planning, negotiation, and communication.
* Strong working knowledge of statutory and procedural obligations, including health and safety, employment law, and security regulations.
* Excellent verbal and written communication skills.
* Proactive leadership with the ability to lead by example.
* Quick decision-making skills to assess situations and implement corrective actions as necessary.
Customer Service Standards
* No complaints from airline customers or other service providers regarding the ineffective delivery of agreed services.
* Internal service standards and targets are consistently met, with zero defects.
Qualifications And Competencies
* Strong leadership skills with the ability to remain calm under pressure.
* Flexibility to work various shifts, including days, evenings, nights, weekends, and holidays.
* A minimum of 3 years' experience in aviation operations management.
* A valid, recognised manual driving licence.
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