Job Description: Full-Time Manager at Sugars Desserts
Location: Bexley, UK
Position: Full-Time Manager
Reports to: The Founders @ Sugars Desserts
Start Date: Spring 2025
About Sugars
Sugars is a family-run, independent dessert café in Bexley village that specialises in artisan ice creams, hot desserts, and seasonal specials. We aim to bring people together over sweet treats, celebrate local flavours, and create a cosy, welcoming space for both kids and adults. With a commitment to quality, creativity, and community, Sugars is the perfect place for dessert lovers of all ages.
Role Overview
We are looking for a passionate and experienced Manager to lead and oversee the day-to-day operations of Sugars. This is a full-time, hands-on role, ideal for someone with a love for desserts, customer service, and community. As the Manager, you will be responsible for ensuring the shop runs smoothly, maintaining a high standard of service, and leading a team to deliver an exceptional dessert experience to our customers.
Key Responsibilities:
Team Leadership & Staff Management:
* Lead, motivate, and manage a small team of dessert-loving staff, ensuring a positive and productive work environment.
* Hire, train, and onboard new employees, ensuring they align with Sugars’ values and customer service standards.
* Conduct regular performance reviews, provide constructive feedback, and foster ongoing staff development.
Operational Excellence:
* Oversee the daily operations of the Dessert Café, ensuring it runs efficiently and meets quality standards.
* Manage stock, inventory, and ordering of supplies, ensuring ingredients and products are always fresh and available.
* Handle cash management, including till reconciliation and overseeing daily financials.
Customer Experience:
* Ensure a high standard of customer service at all times, dealing with any customer concerns or feedback in a positive and professional manner.
* Create and maintain a welcoming atmosphere that encourages repeat visits and community engagement.
* Collaborate with the founders to create and implement seasonal specials, events, and promotions.
Event Planning & Community Engagement:
* Support and help organise events, promotions, and collaborations with local businesses or charities.
* Maintain an active presence in the Bexley community, building strong relationships and brand awareness.
Health & Safety Compliance:
* Ensure all health and safety regulations are adhered to, including food hygiene and safety protocols.
* Maintain cleanliness and organisation of the shop, providing a safe environment for both staff and customers.
Skills and Qualifications:
* Proven experience in a managerial role within a customer-focused environment (preferably within hospitality or retail).
* A passion for desserts, food, and creating memorable experiences for customers.
* Strong leadership and communication skills, with the ability to inspire and manage a team.
* Excellent organizational skills, with the ability to manage multiple tasks and priorities efficiently.
* A proactive approach to problem-solving and the ability to remain calm under pressure.
* An understanding of financials, including budgeting, stock control, and cash handling.
* Knowledge of food safety standards and regulations.
* Flexible availability, including weekends and holidays (especially during peak seasons).
* Experience in event planning and community engagement is a bonus!
Why Join Sugars?
At Sugars, we’re not just creating desserts – we’re creating a community. As the Manager, you’ll be part of a growing, family-run business with a strong focus on customer experience and community engagement. We offer:
* Competitive salary with opportunities for bonuses.
* A fun, supportive work environment where creativity is encouraged.
* Opportunities to make an impact on local events, seasonal specials, and future growth of the business.
* The chance to be part of a passionate team and help bring our vision to life in the Bexley community.
How to Apply
If you're excited about leading a passionate team, creating memorable dessert experiences, and becoming part of a community-focused business, we’d love to hear from you!
Please send your CV and a cover letter explaining why you would be the perfect fit for the Sugars team to contact@sugarsdesserts.co.uk
Sugars is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
#J-18808-Ljbffr