A fantastic opportunity has emerged for a specialist Income Recovery Officer to join one of our most improved public sector housing clients in a full time (35 hours per week, Monday to Friday) temporary role for the next 6 months.Based in East London for 2-3 days per week and the rest working from home, our client is looking for a candidate who has experience of:* Ensuring prompt and appropriate contact is made with customers who fall into arrears of rent and/or other charges.* Running weekly rent arrears reports, keeping records of actions taken and corresponding with tenants.* Advising tenants on Housing Benefit and Universal Credit, with the aim of sustaining tenancies.* Using RentSense* Liaising with benefit agencies to resolve problems with Housing Benefit and Universal Credit.* Carrying out dedicated home visits* Submitting former tenant debts for write-off where the debt is unrecoverable.* Taking legal action against residents who will not pay, including representing the Association in court.* Applying for grants, DHP's, APA's and Direct UC payments* Making affordable repayment agreements taking income and expenditure into account.* Offering appropriate advice and support including referrals to the Tenancy Sustainment Service.* Proactively monitoring and managing rent and service charge accounts for both current and former residents across all tenure types.* Participating in the development, implementation and successful delivery of income and financial inclusion pr...