About Us
Cloudsmith is the world’s most powerful artifact management platform. Software organizations of all sizes use Cloudsmith to protect and manage their software supply chain. Running at cloud scale in a multi-tenant software-as-a-service (SaaS) model, Cloudsmith hosts repositories that proxy and cache public open-source software (OSS) indexes, providing a platform that organizations can use to scan artifacts for security vulnerabilities, licensing issues, and malware, as well as implement policies that govern the use of artifacts and act as a dependency firewall. We support over 30 formats, with broad support for languages, containers, and operating system libraries. Cloudsmith is built for the enterprise, supporting modern security protocols and providing advanced features for observability, integration, and orchestration. Customers use Cloudsmith as part of their CI/CD build chain, as well as for developer-native distribution of their own artifacts and binaries to end-customers.
About the Role
As a technical writer at Cloudsmith, you will learn how Cloudsmith products work, and then write documentation and content so others can become experts. You will write some technical documentation from scratch, help engineers draft documentation, and review and approve documentation contributions from others. You will ensure accuracy, completeness, and an intuitive information architecture.
This role is cross-functional. You can expect to collaborate closely with product and engineering and take in feedback and requests from our sales and customer success teams to continuously improve Cloudsmith’s documentation. You’ll learn about and document new product features, and explain existing features and workflows in more concise and useful ways. Cloudsmith’s documentation is cited as one of our most powerful differentiators, and you’ll be responsible for ensuring we maintain the high standards that have enabled new and existing customers to get the most out of Cloudsmith.
In this role you can expect to:
* Write accurate, well-organized, consistent, and highly effective content for new and updated features
* Organize existing documentation into a logical flow to enable discoverability
* Collaborate with colleagues to continuously improve Cloudsmith documentation and technical content
* Gather feedback about documentation, identify areas for improvement, and implement solutions
* Maintain content quality through curation and content performance analysis
* Empower others to write good documentation via clear information architecture and style guides
* Be an informed user of Cloudsmith’s products and contribute to and review other types of content for technical clarity
* Help lead documentation process improvements
* Work with Cloudsmith’s partners to ensure their documentation about Cloudsmith is accurate and complete
Who Should Apply
You may be a good fit for our team if you have:
* Experience in technical writing for software, especially for developers.
* Familiarity with DevOps tools.
* Excellent written and verbal communication skills.
* Experience working on ongoing, multi-stakeholder projects.
* Experience structuring information to be easy to discover, navigate, and browse.
* Experience editing the work of others.
* Experience with Swagger, OpenAPI, or similar automated documentation systems.
* Experience working with technical tools to validate information.
You may be a great fit if you also:
* Are hungry to learn, genuinely curious, and know how to get answers to your questions.
* Embrace a fast-moving market category and push yourself to learn more about the challenges and opportunities our customers face.
You must be based in the UK or Ireland (or USA if role is there) and have the right to work independently without requiring sponsorship.
In short you are:
* Highly skilled
* Creative
* Hands-on
* Adaptable
* Detail-oriented
* Fast
Benefits:
* Competitive Salary and Equity Package
* Comprehensive Health, Dental, and Vision Insurance
* Generous Annual Leave and Flexible Working Policies
* Professional Development Budget for Conferences and Training
* Dynamic, Innovative, and Supportive Work Environment
Health and Wellness
Regardless of your location, we deeply care about the health and wellness of our staff and their families; a sustainable pace is important to us. In addition to generous annual leave (PTO), we offer parental leave and health benefits that can cover you and your dependents up to 100%. We also offer flexible family-friendly working policies.
Personal Growth
You will have an enormous scope to learn new skills alongside your colleagues, and your continued professional development is essential to us because it's important to you. We will support you with budgets for equipment, training, books, conferences, travel, and certifications. The more powerful you become, the better for all of us.
Hybrid Work
Cloudsmith is based in Belfast, and we use our HQ regularly for activities like bi-weekly development review sessions and operations team in-office days. We also hold all-hands offsites in Belfast a few times per year, with guest speakers and team activities. On a day-to-day basis, most Cloudsmithers work remotely, so we really rely on our online collaboration tools.
About Equal Opportunity
We’re an equal opportunities employer who is proud to nurture a workplace that welcomes applications from individuals of all races, genders, and ethnic groups and we do not discriminate on age, religion, sexual orientation, citizenship status, military service, or health conditions. We will not tolerate discrimination of any kind within our workforce.
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