Service Charge Officer needed to work in Borehamwood Paying £18.93 per hr ref 0009 A650 / 1
Full time hours on a temporary basis
Within our team, our primary focus is answering resident enquiries relating to service charge estimates and actuals. These questions can vary quite heavily but will be mostly focused around the most recent set of estimates or actuals we’ve provided. This can include the following:
* Requests for further information or descriptions for specific services
* Disputes based on the price of services provided
* Correcting residents' charges when errors are found
* Requests for documentation relating to service charges (Section 21 & 22 requests, invoices, Section 20 consultation information, etc.)
The above is a brief outline but it covers the core day-to-day tasks our team deals with. As far as skills and experience go, I’ve found that an applicant with previous experience of service charges and/or housing services in general is beneficial. However, there is also the need for someone who is comfortable with a fair amount of customer service, as we have a fairly regular rota for tasks involving phones, our inbox, and verification of charges. Proficient numeracy skills with an eye for detail are a necessity, given that we frequently review residents' charges and are expected to identify potential errors, such as a larger than average increase or a large number of invoices assigned to a small block.
We use the Microsoft Dynamics platform, so we would classify this as desirable experience but not essential, as training can and will be provided.
Currently, we almost exclusively work from home, with roughly 2-4 days a month in the office for big team meetings or general office days as required. We don’t offer flexibility with these due to the fact that we are so rarely in the office. We would expect candidates to spend their first few weeks in the office for training until we are satisfied with their performance.
If you are interested in the role, please email your CV to Beth@essentialemploy.co.uk quoting the reference number.
Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.
All our roles may be subject to pre-employment checks, including references, so please be prepared.
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