Applications Engineer
Salary: £48,000 - £53,000 + excellent company benefits
Location: Bristol (Hybrid/flexible working)
Permanent/full time
We're seeking a dedicated Application Engineer/Product Specialist to join our Bristol-based team. This is a fantastic opportunity to work with a range of innovative technologies and play a key role in delivering excellent IT services for internal users and public-facing platforms.
Technical Skills
* Experience with ownership of enterprise level cloud based Products, Services or Applications
* Knowledge of modern tools and methodologies that help shape the organisations ability to provide business insight
* Experience of Business Intelligence (BI) tools
* Experience of Agile delivery methodologies
* Source Control Management, such as Azure DevOps, Git
* Continuous integration and continuous delivery
* Awareness of PowerShell / Python scripting
* ITSM toolset knowledge
* Asset management principles and processes
* Power Platform
* Microsoft Azure
* DevOps as a practice experience
Responsibilities
Responsibility Outcome
ITIL Process
* Acts as the Application Analyst, responsible for:
* Managing the services they are responsible for throughout the lifecycle
* Contributing towards the designing, testing, operating and improving of services.
* Acts as an Availability Manager, responsible for:
* Defining, analysing, planning, measuring, and improving aspects of the availability for their services
* Ensuring that all infrastructure, processes, roles etc. are appropriate for the agreed service level targets for availability of the endpoints
* Acts as 3rd Level Support, responsible for:
* Takes over incidents which cannot be solved immediately with the means of 1st level support
* If necessary, will request external support, e.g. from software or hardware manufacturers, restoring failed services as quickly as possible
* Persistent Problems are proactively identified and passed to the ITIL Problem Manager (IT Product Manager)
What You'll Do
As a Product Specialist, you'll provide support, maintenance, and development for a variety of IT products and services. This will include:
* Managing the lifecycle of IT services and contributing to their improvement.
* Providing top level support for complex issues and escalating where necessary.
* Participating in the rollout of new technologies, leading and supporting their adoption across the organisation.
* Ensuring services are robust, reliable, and meet the organisation's needs.
What We're Looking For
To succeed in this role, you'll need:
* Experience with managing enterprise IT products, applications and services.
* Knowledge of ITIL processes and Agile delivery methods.
* A proactive, problem-solving approach and enthusiasm for learning about new technologies.
What We Offer
* Opportunities for ongoing professional development, including certifications and formal training.
* A collaborative working environment that values your input and encourages flexible, agile working.
If you're looking for a varied and rewarding role with plenty of scope to grow, this could be the perfect opportunity for you.
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