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Role: On Site Field Service Technician (Print)
Located: Covering both Bedford and Luton Hospital
Package: Competitive pay, plus company van, bonus and additional company benefits
Please note, as this role requires travel between two different sites, a full UK driving license will be essential.
About Ricoh:
Ricoh is a global technology business. As a company born in print, we design and manufacture graphic solutions that transform communications. To keep up with the pace of change in the workplace, we have built an extensive portfolio of innovative, industry-leading digital services spanning everything from Cloud & IT infrastructure solutions to process automation tools.
Everything we do is designed to help individuals achieve fulfilment through work. Through technology, we make work smarter and more creative. Enabling people to lead purposeful working lives and organisations to become more productive, sustainable and profitable.
Ricoh are now offering a fantastic opportunity into Print Care through our new On Site Field Service Technician role which will involve maintaining and performing fixes on our Ricoh printers across both Bedford and Luton Hospital. Please note, whilst this is an entry level role, previous experience working with printers is desirable:
What you will be doing
* To ensure customer equipment in the designated customer base is in good working order through the daily and weekly supply of consumables, e.g. paper, toner and cards, in order to maximise machine up time and ensure customer satisfaction.
* To ensure all relevant data is fed back to Head Office, within set deadlines in order for both the Company and the customers records to be kept accurate.
* Management and control of site stock, in order to minimise stock losses.
You will ideally have
Full training will be provided for this role, however we are looking for:
* Good working knowledge of electrical/mechanical engineering,
* Full UK driving license (essential)
* Good interpersonal skills,
* Proficient in maintaining control equipment on site, e.g. card readers
* Knowledge of relevant Company processes and procedures.
In return for your commitment, you can expect
We’re looking for individuals with values and causes, strengths and weaknesses, passions and ideas. Bring your unique energy, and we’ll match it with opportunities to create the future.
In return for your commitment, we can offer you:
* Excellent package with solid basic, strong bonus and company benefits including:
o A competitive holiday entitlement, two days special leave per annum for volunteering, additional holiday purchase scheme
o Flexible retirement plan
o Wellbeing schemes to support your physical, emotional and financial health including Employee Assistance Programme, financial protection, life cover and will writing, medical protection, gym, travel and retail discounts, and more.
o Company car / car allowance (role-specific), cycle to work scheme
Our values encourage us to constantly improve and contribute to the wellbeing of all stakeholders, including our customers, employees and society.
For our leaders, we deliver training and mentorship to ensure our managers can positively contribute to our company culture, with inclusive behaviours that are aligned to our values.
We are an equal opportunities employer
We are an equal opportunities employer
We are open to discussing adjustments to the recruitment process if needed. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief.
Striving for inclusion and diversity isn’t just the right thing to do. Diverse approaches, perspectives and experiences make us more innovative, lead to better decisions and help us better understand the needs of our customers.
To empower you to bring your full identity to work, we have employee-led affinity groups in LGBTQ+, gender and ethnicity that allow members to explore issues and challenges surrounding shared identities, experiences and beliefs.
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