Job summary The purpose of this role is to support clinical and non-clinical staff by undertaking reception and or administrative duties to ensure the smooth running of the PPCA services. Full training will be provided and successful candidates will be required to undergo a DBS check. The need for flexibility is essential to ensure the services can run effectively. Main duties of the job Responsible for general admin and reception duties. Greeting patients, assist and direct them accordingly. Monitoring the clinical systems. Booking cases onto the clinical system and monitor the activity and take appropriate action where necessary. Provide general support to the clinical team, ensuring timely completion of all tasks requested, including dealing with prescriptions and referring patients for home visits. Follow all policies, standards and guidance. About us PPCA was set up in 2018 to improve patient care and access to GP services in Portsmouth. The organisation is a limited company that represents member practices and delivers services at scale, for the benefit of local people and Primary Care Networks. PPCA delivers a number of services, both in and out of hours, whilst supporting our partner NHS organisations to enhance system resilience and sustainability. PPCA is proud of the positive patient feedback it receives and strives to achieve continuous improvement. PPCAsupports flexible working and consider requests taking into account needs of the service where appropriate. PPCA is an equal opportunities employer and that the positions are open to all suitably qualified candidates, regardless of age, disability, gender reassignment, marriage/civil partnership, pregnancy, maternity, race, religion or belief, sex or sexual orientation. All advertising will seek to comply with equal opportunities legislation and will avoid stereotyping. Advertising will be placed so as to attract the maximum number of suitably qualified applicants from a cross-section of society. Date posted 07 January 2025 Pay scheme Other Salary £12.45 an hour Contract Permanent Working pattern Full-time, Job share Reference number U0057-25-0000 Job locations South Coast Alliance Southwick Hill Road Portsmouth Hampshire PO6 3LY Job description Job responsibilities MAIN DUTIES AND RESPONSIBILITIES Administrative Greeting patients, assist and direct them accordingly. Monitoring the clinical systems. Answering telephones to patients and other healthcare professionals. Booking cases onto the clinical system and monitor the activity and take appropriate action where necessary. Completing excel spreadsheets, stock and safety checks. Provide general support to the clinical team, ensuring timely completion of all tasks requested, including dealing with prescriptions and referring patients for home visits. Ensure all incidents and potential risks are reported in line with company policy and procedures. General Ensure patient safety is at the centre of everything you do. Be proactive and take accountability for own actions and tasks completed. Contribute to the effectiveness of the team, by reflecting own performance and suggesting ways to improve and enhance the service. Ensure reception area and consulting rooms are left tidy, free of trip hazards and if appropriate, have been cleaned after each session. Communicate effectively with other team members, clinical staff and patients. Follow all policies, standards and guidance. EXPERIENCE AND QUALIFICATIONS Previous experience in a customer service setting. Telephone and call handling experience. Healthcare experience Good level of general education NVQ2 or NVQ3 in Business Administration (desirable) WORKING PATTERN: 28hrs per week, worked on a 2 week rolling rota: Week 1: Tuesday, Wednesday, Thursday and Friday Week 2: Saturday, Sunday and Monday All shifts are 1400-2200 Job description Job responsibilities MAIN DUTIES AND RESPONSIBILITIES Administrative Greeting patients, assist and direct them accordingly. Monitoring the clinical systems. Answering telephones to patients and other healthcare professionals. Booking cases onto the clinical system and monitor the activity and take appropriate action where necessary. Completing excel spreadsheets, stock and safety checks. Provide general support to the clinical team, ensuring timely completion of all tasks requested, including dealing with prescriptions and referring patients for home visits. Ensure all incidents and potential risks are reported in line with company policy and procedures. General Ensure patient safety is at the centre of everything you do. Be proactive and take accountability for own actions and tasks completed. Contribute to the effectiveness of the team, by reflecting own performance and suggesting ways to improve and enhance the service. Ensure reception area and consulting rooms are left tidy, free of trip hazards and if appropriate, have been cleaned after each session. Communicate effectively with other team members, clinical staff and patients. Follow all policies, standards and guidance. EXPERIENCE AND QUALIFICATIONS Previous experience in a customer service setting. Telephone and call handling experience. Healthcare experience Good level of general education NVQ2 or NVQ3 in Business Administration (desirable) WORKING PATTERN: 28hrs per week, worked on a 2 week rolling rota: Week 1: Tuesday, Wednesday, Thursday and Friday Week 2: Saturday, Sunday and Monday All shifts are 1400-2200 Person Specification Experience Essential Experience of working in a Healthcare setting Previous experience in a customer service setting Telephone and call handling experience. To have good knowledge of Microsoft packages including Excel, Outlook, Word and Teams Desirable NVQ2 or NVQ3 in Business Administration Person Specification Experience Essential Experience of working in a Healthcare setting Previous experience in a customer service setting Telephone and call handling experience. To have good knowledge of Microsoft packages including Excel, Outlook, Word and Teams Desirable NVQ2 or NVQ3 in Business Administration Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Portsmouth Primary Care Alliance Address South Coast Alliance Southwick Hill Road Portsmouth Hampshire PO6 3LY Employer's website http://www.portsmouthpca.org.uk/ (Opens in a new tab)