About Us
Here at Ethos, we believe Experience is King and people are the heart of a great experience
We are looking for Passenger Care Ambassadors (PCA) to join our existing team at Luton DART. We are looking for individuals that will ensure that our passengers have a great experience from the start and at the end of their journey.
Our PCA's are there to support the operation of the gate-line at our stations at Parkway DART Station, or at our Central Terminal Station. The purpose of the PCA role is to ensure that customers have a great experience as they travel through the station. As a PCA, you will be passionate about delivering a brilliant passenger experience, by being friendly, knowledgeable, and resolve any problems that a passengers may experience as they travel through the station. You will be part of the front-line team and you will be expected to look smart and professional and adhere to uniform standards. You will be provided with a uniform and footwear as part of this role.
The PCA role is a varied role and below are some of the responsibilities of the role:
1. Revenue protection for Luton DART by ensuring that all guests have the correct ticket to travel.
2. Ensuring that the station is safe and secure by undertaking security checks in the station.
3. Assisting guests with their queries and helping them on their journey.
4. Additional duties as necessary for operational purposes.
Languages: Fluency in English is required for this role. If you speak any additional languages, those would be advantageous.
Experience: At least 2 years customer service experience in a customer facing role. Experience of working in an airport or rail environment would be advantageous but not essential.
Training: Full training will be provided.
Hours: This role involves shift work on a roster basis, encompassing a mix of early and late shifts over a 7-day period. The early shift runs from 0600 to 1600, and the late shift from 1200 to 2200. Although there is a dedicated team that works the night shift from 2100 to 0700, you may sometimes be asked to cover a night shift.
If you are a friendly, outgoing individual with a passion for providing exceptional guest experiences, we would love to hear from you.
Right to work: You must have the right to work in the UK to be considered for this role.
Job Types: Full-time, Permanent
Pay: £12.00 per hour
Benefits:
* Company events
* Company pension
* Employee discount
* Financial planning services
* Gym membership
* Health & wellbeing programme
* On-site parking
Schedule:
* 10 hour shift
Ability to commute/relocate:
* Luton, Bedfordshire: reliably commute or plan to relocate before starting work (required)
Application question(s):
* How many years of customer service experience do you have?
* Are you able to work a variation of early and late shifts, potentially nights?
Work Location: In person
Application deadline: 11/10/2024
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