Lead and develop the Service/Call Centre team, implementing a strong structure to support all functions and building good teamwork across the roles.
• Manage inbound/outbound contact, resource planning, compliance to processes and verification of tasks.
• Build confident relationships with clients to adeptly manage escalations and complaints.
• Manage risks and budgets, ensuring compliance to our forecast and SLAs.
• Essential: candidates will already have 3 years management experience at a senior level within a call centre environment
Strong results driven performance in previous roles.