The Oncology and Palliative Care directorate is seeking to recruit an experienced, enthusiastic, motivated, and confident Service Manager.
The successful candidate should have previous administration experience, excellent communication skills, be proficient with varied IT systems, and have analytical skills. The post holder must also be able to work well within a team.
This role is for 12 months maternity leave cover and is accountable to the Deputy General Manager.
The Service Manager will be responsible for the operational management and the effective and efficient delivery of services provided within Oncology and Palliative Care, in support of the General Manager (GM), Deputy General Manager (DGM), Clinical Director (CD), and Heads of Service, ensuring effective co-ordination and management of budgets and agreed national or local performance objectives and contracts.
You will be self-motivated and able to work autonomously at pace. You will be effective in managing your time, workload, and priorities. You will be highly analytical and confident to challenge the status quo while building excellent working relationships that quickly enable you to become a trusted and credible leader across all staff groups. You will be focused on outcomes and motivated by your drive to deliver the highest quality care while ensuring the best possible patient experience. Someone who can think on their feet, balance the needs of multiple services, and has aspirations for advancement.
Main duties of the job
1. Assisting the Deputy General Manager in developing, supporting, and implementing plans for service improvement.
2. Delivering an efficient administrative service throughout the patient pathway of care by effective management of the administration staff.
3. Responsible for the day-to-day delivery of services in accordance with agreed objectives, targets, quality standards, controls, and resource constraints.
About us
At Imperial College Healthcare, you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.
Become part of a vibrant team living our values - expert, kind, collaborative, and aspirational. You'll get an experience like no other and will fast forward your career.
Benefits include career development, flexible working, and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan, or membership options for onsite leisure facilities.
We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part-time, or job share. Please talk to us at interview.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience, and knowledge required.
For both overviews, please view the Job Description attachment with the job advert.
Person Specification
Education/Qualifications
Essential
* Educated to degree level or equivalent knowledge gained from experience.
* Evidence of Continuing Professional Development.
Experience
Essential
* A demonstrable capacity and capability for operational/clinical service management at mid-level in an acute hospital environment or similarly complex organisation, including staff management, financial management, and change management.
* Demonstrable success in delivering change and performance with and through your teams, by engaging them in development and delivery plans, establishing clear work priorities with them, delegating effectively, ensuring a capability to deliver, monitoring performance, and giving feedback.
Skills/Knowledge/Abilities
Essential
* Ability to analyse complex problems and to develop practical and workable solutions to address them.
* Business acumen, pragmatism, and skilled in assessing potential risks and opportunities.
* IT literate with the ability to use all Microsoft Office applications to deliver the requirements of the role.
* Well-developed leadership and influencing skills with the ability to enthuse, motivate, and involve individuals and teams, and help them understand the Trust's and your performance expectations.
Desirable
* Experience in marketing and customer services.
* A good understanding of the changing NHS environment.
Employer details
Employer name
Imperial College Healthcare NHS Trust
Address
Charing Cross Hospital
London
W6 8RF
Any attachments will be accessible after you click to apply.
290-SCCS-1799 #J-18808-Ljbffr