Plumbcare.com - Wakefield £25,500 - £30,000 with performance related progression and available commission + Overtime.
We are looking for enthusiastic individuals from a strong planning & customer focused background, who are keen to learn and progress within our rapidly expanding heating & plumbing breakdown company. We’re building a fast growing, vibrant & profitable business with a pool of talented and passionate people who are all proud to work here.
We currently have positions within our Wakefield office for a Booking Coordinator.
Key Responsibilities:
* Proactively engage with customers to understand their needs and convert these interactions into booked services.
* Schedule and organise service calls, utilising sales skills to upsell or cross-sell services, that meet the customers’ requirements.
* Communicate effectively with field engineers, ensuring they are briefed in readiness for customer visits.
* Record bookings accurately on our CRM to ensure field engineers have clear guidance in relation to the customer’s issue.
* Handle customer interactions via phone, email, and chat, ensuring interactions are managed professionally and empathetically to maximise the customer experience.
Shift Available:
* You will work on a 4 on 4 off rota. Working hours will be 8am - 8pm.
Due to being a 24 hours, 7 days a week company, overtime is also available during busy periods.
What You Will Bring:
* Strong sales acumen with a willingness to learn our sales formula to maximise conversion into bookings.
* The ideal candidate will have a proven track record of converting enquiries into tangible sales.
* Exceptional communication skills, essential for building rapport with our client base.
* Ability to multitask and navigate various communication channels in a high-energy setting.
* Technological proficiency to efficiently manage customer data and track prior bookings with Plumbcare. Clear understanding of first-class service and understanding the importance of customer engagement.
* Great attention to detail – ensuring information is collated and recorded accurately.
This role is a mix between the following:
* Sales: Ensuring we are converting at a high level, looking for opportunities to assist customers.
* Customer Service: Delivering a seamless booking experience, demonstrating empathy and professionalism throughout the customer journey.
* Administration: Excellent attention to detail to make sure information gathered is accurately recorded.
Benefits:
* Additional leave
* Company pension
* Employee discount
* Free parking
* On-site parking
Schedule:
* 12 hour shift
* Monday to Sunday
* Overtime
Supplemental pay types:
* Commission pay
Ability to commute/relocate:
* Wakefield, WF1 5PE: reliably commute or plan to relocate before starting work (required)
Work Location: In person
Job Type: Full-time
Pay: £25,500.00-£30,000.00 per year
Education:
* GCSE or equivalent (preferred)
Experience:
* Customer service: 5 years (preferred)
* Administrative experience: 2 years (preferred)
Language:
* English (preferred)
Licence/Certification:
* Driving Licence (preferred)
Application deadline: 15/12/2024
Reference ID: SP2024/2
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