Job summary We are looking to recruit a Care Co-ordinator to work within our Primary Care network multi-disciplinary healthcare team, providing 1:1 personalised support to people who are referred. This will be an engaging and diverse role, working alongside Social Prescribing Link workers, and collaborating with a wider team of health and Social care professionals. The role is to deliver a Care Coordinating Service to patients registered in Coventry. This will be working with patients to develop relationships to improve their health and wellbeing, utilizing Health and Social care services and opportunities in the community. This is a varied and interesting role in a developing area and would suit someone who has worked in either the community or health and social care services and would like a new challenge in a diverse working environment, involving a number of stakeholders and can manage their own caseload. The post empowers people to take control of their health and wellbeing by giving time to focus on what matters to me. The Care Co-ordinator will build trusting relationships with people using a person-centred approach and work within the Personalised Care Team. THIS ROLE REQUIRES YOU TO HOLD A DRIVING LICENCE AND HAVE ACCESS TO A VEHICLE PLEASE ONLY APPLY IF YOU MEET THIS CRITERIA Main duties of the job Liaise with clinicians and patients ensuring well-formed relationships between a wide range of agencies to support the health and wellbeing of patients, including managing a caseload. Follow a clinicians assessment track patients health and wellbeing needs and find suitable services and other opportunities available in the community. Liaise with patients to book patients into services provided by the practice as well as in community, signposting/referring where appropriate and what matters to the person. Some of the typical services referred to are; Myton Clinics Carers Trust Arden Memory Clinic Palliative services Adult Social Care Mental Health and Learning Disability In addition there may be a need to follow up on patients not engaging with care and linking in with other services such as healthy lifestyles, stop smoking, Talking therapies services and any others as required Provide personalized support to patients, their families and carers to take control of their health and wellbeing, live independently, improve their health outcomes and maintain a healthy lifestyle signpost/refer to appropriate appointments with our clinical team or in the community. Develop trusting relationships between the organisation and the patient by giving people time and focus on what matters to them. Attend regular Multi-disciplinary meetings and bring complex patients for discussion and help look for solutions, including weekly triage meetings with other personalized care roles. About us Coventry and Rugby GP Alliance is committed to supporting and delivering high-quality primary care services to the local population and strengthening and developing general practices. Formed in June 2014, we are a private company limited by shares, and as such, we are wholly owned by the practices within our Federation. 94 percent of general practices in Coventry and 45 percent of practices in Rugby, covering a total population of around 450,000. We continue to provide a range of high quality, accessible and responsive services, whilst always looking forward to find new ways to support general practice and our local population. Our aim is to strengthen primary care for a stronger NHS. Our work plan continues to evolve to support local and national local policy developments, as well as local practice, Network and partner needs in terms of Supporting, Innovating, Delivering and Educating. Date posted 24 October 2024 Pay scheme Other Salary £26,530 a year Contract Permanent Working pattern Full-time Reference number E0046-24-0067 Job locations 1 The Boiler House, Electric Wharf Sandy Lane Coventry CV1 4JU Job description Job responsibilities Liaise with clinicians and patients ensuring well-formed relationships between a wide range of agencies to support the health and wellbeing of patients, including managing a caseload. Follow a clinicians assessment track patients health and wellbeing needs and find suitable services and other opportunities available in the community. Liaise with patients to book patients into services provided by the practice as well as in community, signposting/referring where appropriate and what matters to the person. Some of the typical services referred to are; Myton Clinics Carers Trust Arden Memory Clinic Palliative services Adult Social Care Mental Health and Learning Disability In addition there may be a need to follow up on patients not engaging with care and linking in with other services such as healthy lifestyles, stop smoking, Talking therapies services and any others as required Provide personalized support to patients, their families and carers to take control of their health and wellbeing, live independently, improve their health outcomes and maintain a healthy lifestyle signpost/refer to appropriate appointments with our clinical team or in the community. Develop trusting relationships between the organisation and the patient by giving people time and focus on what matters to them. Attend regular Multi-disciplinary meetings and bring complex patients for discussion and help look for solutions, including weekly triage meetings with other personalized care roles. Attend training and peer support sessions relevant to the role provided through the NHS Futures Collaboration Platform, regional Personalised Care Ambassador and local agencies. Take a holistic approach, based on the patients priorities and the wider determinants of health Explore and support access to a personal health budget where appropriate Manage and prioritise their own caseload, whilst working alongside colleagues as part of a Team. Work collaboratively with all local partners to contribute towards building good relationships and being aware where services are not yet available to meet the needs of the population. Have a role in educating non-clinical and clinical staff through verbal or written advice or guidance on what other services are available within the community and how and when patients can access them. Work in partnership with all voluntary and community organisation to maintain a comprehensive database of local resources. Ensure information on sources of voluntary and community support is always up to date to enable effective and accurate signposting and linking of individuals with services. Provide simple monthly reports detailing the progress of the service Maintain excellent record keeping standards and adhere to confidentiality, information sharing protocols and provide monitoring information as required. Ensure understanding of, and compliance with procedures for promoting and safeguarding the welfare of children and vulnerable adults. Implement the principles of Equal Opportunities in every aspect of work and positively promote the principles of the policy amongst colleagues, service users and other members of the community. Comply with the practices Health and Safety Policy and Data Protection Policy. Work flexibly as required by the service and to take part in PCN and other organisations meetings and events to promote, support and celebrate the work of the service and the agencies. Job description Job responsibilities Liaise with clinicians and patients ensuring well-formed relationships between a wide range of agencies to support the health and wellbeing of patients, including managing a caseload. Follow a clinicians assessment track patients health and wellbeing needs and find suitable services and other opportunities available in the community. Liaise with patients to book patients into services provided by the practice as well as in community, signposting/referring where appropriate and what matters to the person. Some of the typical services referred to are; Myton Clinics Carers Trust Arden Memory Clinic Palliative services Adult Social Care Mental Health and Learning Disability In addition there may be a need to follow up on patients not engaging with care and linking in with other services such as healthy lifestyles, stop smoking, Talking therapies services and any others as required Provide personalized support to patients, their families and carers to take control of their health and wellbeing, live independently, improve their health outcomes and maintain a healthy lifestyle signpost/refer to appropriate appointments with our clinical team or in the community. Develop trusting relationships between the organisation and the patient by giving people time and focus on what matters to them. Attend regular Multi-disciplinary meetings and bring complex patients for discussion and help look for solutions, including weekly triage meetings with other personalized care roles. Attend training and peer support sessions relevant to the role provided through the NHS Futures Collaboration Platform, regional Personalised Care Ambassador and local agencies. Take a holistic approach, based on the patients priorities and the wider determinants of health Explore and support access to a personal health budget where appropriate Manage and prioritise their own caseload, whilst working alongside colleagues as part of a Team. Work collaboratively with all local partners to contribute towards building good relationships and being aware where services are not yet available to meet the needs of the population. Have a role in educating non-clinical and clinical staff through verbal or written advice or guidance on what other services are available within the community and how and when patients can access them. Work in partnership with all voluntary and community organisation to maintain a comprehensive database of local resources. Ensure information on sources of voluntary and community support is always up to date to enable effective and accurate signposting and linking of individuals with services. Provide simple monthly reports detailing the progress of the service Maintain excellent record keeping standards and adhere to confidentiality, information sharing protocols and provide monitoring information as required. Ensure understanding of, and compliance with procedures for promoting and safeguarding the welfare of children and vulnerable adults. Implement the principles of Equal Opportunities in every aspect of work and positively promote the principles of the policy amongst colleagues, service users and other members of the community. Comply with the practices Health and Safety Policy and Data Protection Policy. Work flexibly as required by the service and to take part in PCN and other organisations meetings and events to promote, support and celebrate the work of the service and the agencies. Person Specification Values and attitudes Essential High levels of integrity and loyalty Ability to maintain a high level of confidentiality and discretion at all times. Skills and attributes Essential A commitment to equal opportunities and an understanding of the impact on individuals, families and communities' health of deprivation Ability to actively listen, empathise with people and provide person-centred support in a non-judgemental way Able to support people is a way that inspires trust and confidence motivating others to reach their potential Ability to communicate effectively, both verbally and in writing, with people, their families, carers, community groups, partner agencies and stakeholders Ability to maintain effective working relationships and to promote collaborative practice with all colleagues Can demonstrate personal accountability, emotional resilience and ability to work well under pressure Ability to work autonomously and to plan, prioritise work under pressure and adapt to new models of working Excellent written, verbal, listening and presentation skills Excellent IT skills and ability to do own administration using data base, PowerPoint and other IT packages - enthusiastic to learn new skills Ability to work in a flexible way across locations to meet the needs of the service Qualifications Essential Educated to at least GCSE Level Level 2 health and social care or equivalent Desirable NVQ level 3 health and Social Care or equivalent Experience Essential Experience of working with healthcare professionals and or previous experience in the NHS or social care or relevant field Excellent holistic assessment as well as communication skills Knowledge of the personalised care approach Able to support people is a way that inspires trust and confidence motivating others to reach their potential Proven experience and skills in collating information and data on community resources and organising these in up-to-date and accessible formats for a range of different service users from various communities A confident and professional approach to working with a variety of stakeholders A proven understanding of safeguarding for children and vulnerable adults and ability to implement relevant policies and procedures Experience of providing empowering support to adults in a planned and structured way to improve health, recovery and well-being outcomes Understanding of the wider determinants of health, including social, economic and environmental factors and their impact on communities, individuals, their families and carers Excellent organisational and record keeping skills and the proven ability to write comprehensive reports for a variety of stakeholders Desirable Experience of care of the elderly Experience of working with and supporting carers in their role 2 years experience of working with healthcare professionals and or previous experience in the NHS or social care or relevant field Other requirements Essential Flexibility to work outside of core office hours if required Full license holder with access to transport, as the post will require travelling to practices Clear vision of role and commitment to working in Primary Care Person Specification Values and attitudes Essential High levels of integrity and loyalty Ability to maintain a high level of confidentiality and discretion at all times. Skills and attributes Essential A commitment to equal opportunities and an understanding of the impact on individuals, families and communities' health of deprivation Ability to actively listen, empathise with people and provide person-centred support in a non-judgemental way Able to support people is a way that inspires trust and confidence motivating others to reach their potential Ability to communicate effectively, both verbally and in writing, with people, their families, carers, community groups, partner agencies and stakeholders Ability to maintain effective working relationships and to promote collaborative practice with all colleagues Can demonstrate personal accountability, emotional resilience and ability to work well under pressure Ability to work autonomously and to plan, prioritise work under pressure and adapt to new models of working Excellent written, verbal, listening and presentation skills Excellent IT skills and ability to do own administration using data base, PowerPoint and other IT packages - enthusiastic to learn new skills Ability to work in a flexible way across locations to meet the needs of the service Qualifications Essential Educated to at least GCSE Level Level 2 health and social care or equivalent Desirable NVQ level 3 health and Social Care or equivalent Experience Essential Experience of working with healthcare professionals and or previous experience in the NHS or social care or relevant field Excellent holistic assessment as well as communication skills Knowledge of the personalised care approach Able to support people is a way that inspires trust and confidence motivating others to reach their potential Proven experience and skills in collating information and data on community resources and organising these in up-to-date and accessible formats for a range of different service users from various communities A confident and professional approach to working with a variety of stakeholders A proven understanding of safeguarding for children and vulnerable adults and ability to implement relevant policies and procedures Experience of providing empowering support to adults in a planned and structured way to improve health, recovery and well-being outcomes Understanding of the wider determinants of health, including social, economic and environmental factors and their impact on communities, individuals, their families and carers Excellent organisational and record keeping skills and the proven ability to write comprehensive reports for a variety of stakeholders Desirable Experience of care of the elderly Experience of working with and supporting carers in their role 2 years experience of working with healthcare professionals and or previous experience in the NHS or social care or relevant field Other requirements Essential Flexibility to work outside of core office hours if required Full license holder with access to transport, as the post will require travelling to practices Clear vision of role and commitment to working in Primary Care Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Coventry And Rugby GP Alliance Address 1 The Boiler House, Electric Wharf Sandy Lane Coventry CV1 4JU Employer's website https://www.coventryrugbygpalliance.nhs.uk/ (Opens in a new tab)