Security Customer Trust Analyst, Information Security
Remote - United Kingdom
See yourself at Twilio
Join the team as our next InfoSec Customer Trust Analyst, Security Customer Enablement that sits within our Enterprise Information Security Organization.
Who we are
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to remote-first work and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant, diverse team making a global impact each day. Your career at Twilio is in your hands.
About the job
This position is needed to support security awareness and education for Twilio sales teams and customers. Security Customer Enablement is responsible for maintenance of information security for our largest customers. This role requires an understanding of cybersecurity, compliance, technical knowledge, and strong interpersonal skills.
You will partner with Product, Legal and InfoSec teams to be the face of Security/Customer Trust. The Security Analyst role will be accountable for answering questionnaires with integrity, reviewing legal documentation, and at times may be representing Twilio Security during technical audits.
Responsibilities
* Independently manage and respond to security questionnaires, customer calls and more from Twilio’s largest and most regulated customers.
* Collaborate closely with internal subject matter experts to gather and deliver accurate responses to Third-Party requests.
* Identify and communicate potential security risks or gaps within questionnaire responses.
* Maintain an up-to-date repository of questionnaire responses.
* Contribute to the enhancement of security questionnaire response templates and processes.
* Cultivate and sustain productive relationships with internal stakeholders.
* Propose innovative ideas to enhance team and organizational processes and procedures.
* Develop proficiency in comprehending legal language.
* Collaborate closely with the Audit Lead to orchestrate external Twilio Security audits.
Qualifications
Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply.
Required:
* 2+ years experience in customer facing technical roles.
* 2+ years experience working with security concepts and technology.
* Comfort in conveying technical concepts both verbally and in written form.
* Showcase meticulous attention to detail.
* Possess excellent time management, organizational, and multitasking skills.
* Demonstrate the ability to collaborate effectively with personnel at all levels within an organization.
* Experience in business writing and/or technical writing.
* Previous involvement in overseeing security questionnaires or analogous compliance-related tasks.
* Knowledgeable of security or compliance audits and/or assessments.
* Experience reviewing and redlining contracts and legal documents from an InfoSec perspective.
* You have or would be willing to obtain certification(s) such as: Security+, SSCP, CISSP, CISA, GSEC, CCSP, CCSK, PMP, CRISC, CFCP, or similar.
* Experience with developing technical standards, and operational guidelines.
* Experience working with common security frameworks and regulatory requirements.
Location
This role will be remote, and based in Ireland or the UK.
Travel
For this role, you may be required to travel occasionally to participate in project or team in-person meetings.
What We Offer
There are many benefits to working at Twilio, including competitive pay, generous time-off, ample parental and wellness leave, healthcare, and a retirement savings program.
Twilio thinks big. Do you?
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic.
So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!
Twilio is proud to be an equal opportunity employer.
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