Job summary We are looking for an Education Administrator to provide a comprehensive administration support service for the Hospice Education department and the HR team (SEH) to support the effective delivery of internal and external education provisions for St Elizabeth Hospice and the external education provisions for St Helena Hospice and St Nicholas Hospice. Main duties of the job Acting as the first point of contact for all internal and external queries and working collaboratively with colleagues to provide proactive and efficient administration support across all education areas. The ideal candidate will be a resilient team player who is able to work on their own, has excellent communication skills, can manage their time effectively, prioritise workload and work well under pressure. Occasional travel will be required between the three hospices. About us St Elizabeth Hospice is an independent charity and hospice, which improves life for people in the East Suffolk, Great Yarmouth and Waveney areas living with a progressive or life limiting illness. Established in 1989, the hospice has built a reputation for delivering high level care to patients and the community it serves. Through medicine and therapy, they ease pain; give life purpose and make life liveable. Last year the charity supported over 4,000 patients and their families. The hospices work is centred on the individual's needs and they provide specialist support wherever it is needed; whether that is in the home, another setting in the community, in hospital or in the hospice itself. Support is provided to patients and their families via the Inpatient Unit, the Community Care Unit including outpatients clinics, home visits from the community nursing, medical or therapy team, the OneCall 24/7 telephone helpline and bereavement support. In 2023, St Elizabeth Hospice merged with East Coast Hospice to form a collaborative approach to developing achievable and sustainable specialist palliative care services for people living the Great Yarmouth and Waveney area. The hospice offers a generous benefit package, including: 27 days annual leave entitlement Pension scheme Life Cover Cycle to Work Scheme Car Leasing Scheme Health Service Discounts Occupational Sick Pay Blue Light Card Employee Assistance Programme Date posted 19 March 2025 Pay scheme Other Salary £24,200 to £25,100 a year Contract Permanent Working pattern Full-time, Part-time, Flexible working Reference number B0291-25-0013 Job locations 565 Foxhall Road Ipswich Suffolk IP3 8LX Job description Job responsibilities JOB DESCRIPTION: HOSPICE EDUCATION ADMINISTRATOR REPORTS TO: HEAD OF EDUCATION BASED AT: ST ELIZABETH HOSPICE JOB SUMMARY To provide a comprehensive administration support service for the Hospice Education department to support the effective delivery of internal and external education provisions for St Elizabeth, St Helena and St Nicholas Hospices. Acting as the first point of contact for all internal and external queries and working collaboratively with colleagues to provide proactive and efficient administration support across all education areas. _________________________________________________________________________ SAFEGUARDING RESPONSIBILITIES Demonstrate a commitment to keeping adults and young people safe Report any disclosure made to you to the appropriate person Report any safeguarding concerns in the workplace to the appropriate person Maintain an awareness of the Hospices policies in relation to safeguarding RESPONSIBILITIES Administration Service Delivery To be the first point of contact in to the Hospice Education department Complete all administration processes for education and training in an efficient, timely manner Respond to internal and external education queries and signpost or escalate as necessary Co-ordinate all administration for events to include booking of venues and equipment (Conference) Oversee all database (Blue Stream) administration, process training for individuals and departments at the hospice Oversee and arrange all student placements and induction for new staff in relation to all mandatory training Produce monthly, quarterly and yearly reports on all education and training completed Education Technical Service Delivery Use a range of software, including email, spreadsheets and databases, to ensure effective running of all administration Complete all media communications (Smart Survey) Assist with preparation and support for webinars (Teams) Review and share education, training and delivery evaluations for all courses via Smart survey software In conjunction with the Hospice marketing team, complete all media communications around Hospice education Education Team Support Provide administration support to the other members of the education team as required Direct and supervise the work of the departments volunteers Be an ambassador for staff training and development as well as promoting and support education outside of the Hospice As part of the education team be a champion of customer service, supporting the open door policy for education Work closely with other hospice education teams to develop and implant new administrative systems as and when required Build relationships and co-produce procedures and systems to improve shared working with other Hospice education teams, health and safety teams, as well as colleagues in the Human Resources and People and Culture Oversee the education action log and identify key milestones for the team Review and share education, training and delivery evaluations for all courses via Smart survey software Check that GDPR is being adhered to in relation to storage of data, and review and update the wider team Undertake any other duties within the scope, spirit and purpose of the job. PERSONAL RESPONSIBILITIES To recognise indications of staff stress and to facilitate staff support. To participate in the induction of all new staff as required. EDUCATIONAL RESPONSIBILITIES To participate in the Hospice education programme. To give feedback from attended education programmes/study days. PERSONAL DEVELOPMENT To devise with the Head of Education a personal development plan in line with the Hospice objectives and personal needs. To maintain and increase personal professional skills ORGANISATIONAL RESPONSIBILITIES To work within the policies of the Hospice and act within care standards at all times. To uphold the Hospice and individual team values at all times. To ensure effective use of resources. To respect at all times the confidentiality of information covering patients, staff and volunteers. To play an active part in the development and maintenance of good relationships with all who have business with the Hospice. To promote the Hospice philosophy of care towards patients, relatives and visitors. Because of the special nature of the Hospice and its work, the post holder may on occasion be asked to undertake other duties to help maintain our high standard of care. THIS JOB DESCRIPTION IS NOT NECESSARILY EXHAUSTIVE AND MAY BE SUBJECT TO REVIEW BY THE LINE MANAGER IN CONJUNCTION WITH THE POSTHOLDER. Job description Job responsibilities JOB DESCRIPTION: HOSPICE EDUCATION ADMINISTRATOR REPORTS TO: HEAD OF EDUCATION BASED AT: ST ELIZABETH HOSPICE JOB SUMMARY To provide a comprehensive administration support service for the Hospice Education department to support the effective delivery of internal and external education provisions for St Elizabeth, St Helena and St Nicholas Hospices. Acting as the first point of contact for all internal and external queries and working collaboratively with colleagues to provide proactive and efficient administration support across all education areas. _________________________________________________________________________ SAFEGUARDING RESPONSIBILITIES Demonstrate a commitment to keeping adults and young people safe Report any disclosure made to you to the appropriate person Report any safeguarding concerns in the workplace to the appropriate person Maintain an awareness of the Hospices policies in relation to safeguarding RESPONSIBILITIES Administration Service Delivery To be the first point of contact in to the Hospice Education department Complete all administration processes for education and training in an efficient, timely manner Respond to internal and external education queries and signpost or escalate as necessary Co-ordinate all administration for events to include booking of venues and equipment (Conference) Oversee all database (Blue Stream) administration, process training for individuals and departments at the hospice Oversee and arrange all student placements and induction for new staff in relation to all mandatory training Produce monthly, quarterly and yearly reports on all education and training completed Education Technical Service Delivery Use a range of software, including email, spreadsheets and databases, to ensure effective running of all administration Complete all media communications (Smart Survey) Assist with preparation and support for webinars (Teams) Review and share education, training and delivery evaluations for all courses via Smart survey software In conjunction with the Hospice marketing team, complete all media communications around Hospice education Education Team Support Provide administration support to the other members of the education team as required Direct and supervise the work of the departments volunteers Be an ambassador for staff training and development as well as promoting and support education outside of the Hospice As part of the education team be a champion of customer service, supporting the open door policy for education Work closely with other hospice education teams to develop and implant new administrative systems as and when required Build relationships and co-produce procedures and systems to improve shared working with other Hospice education teams, health and safety teams, as well as colleagues in the Human Resources and People and Culture Oversee the education action log and identify key milestones for the team Review and share education, training and delivery evaluations for all courses via Smart survey software Check that GDPR is being adhered to in relation to storage of data, and review and update the wider team Undertake any other duties within the scope, spirit and purpose of the job. PERSONAL RESPONSIBILITIES To recognise indications of staff stress and to facilitate staff support. To participate in the induction of all new staff as required. EDUCATIONAL RESPONSIBILITIES To participate in the Hospice education programme. To give feedback from attended education programmes/study days. PERSONAL DEVELOPMENT To devise with the Head of Education a personal development plan in line with the Hospice objectives and personal needs. To maintain and increase personal professional skills ORGANISATIONAL RESPONSIBILITIES To work within the policies of the Hospice and act within care standards at all times. To uphold the Hospice and individual team values at all times. To ensure effective use of resources. To respect at all times the confidentiality of information covering patients, staff and volunteers. To play an active part in the development and maintenance of good relationships with all who have business with the Hospice. To promote the Hospice philosophy of care towards patients, relatives and visitors. Because of the special nature of the Hospice and its work, the post holder may on occasion be asked to undertake other duties to help maintain our high standard of care. THIS JOB DESCRIPTION IS NOT NECESSARILY EXHAUSTIVE AND MAY BE SUBJECT TO REVIEW BY THE LINE MANAGER IN CONJUNCTION WITH THE POSTHOLDER. Person Specification Personal Qualities Essential Positive and willing to pitch in, flexible, with a can do attitude. Self- motivated and a team player Creative thinker and problem solver Calm, patient and mature attitude as well as personable and friendly Resilience, ability to work under pressure A valid driving licence A willingness to continue personal and professional development. Specific Skills Essential Accuracy and attention to detail, forward planning and prioritising Effective verbal and written communication skills High competency in use of Microsoft packages including Word, Excel, PowerPoint, Outlook, Internet, Teams/Zoom Strong organisational skills and ability to multi-task, work quickly and efficiently, changing priorities when needed to meet the needs of the department. Able to work independently and to deadlines Ability to supervise the work of volunteers. Desirable Media communication (Smart Survey) Qualifications Essential Educated to GCSE level 2 or equivalent (English & Maths) or have relevant experience IT qualification to Level II or equivalent Desirable A willingness to complete any training needed for this role NVQ Level 3 Business Admin Customer service qualification Experience Essential Previous experience in a busy administrative role incorporating the need for accurate word-processing, use of spreadsheets and databases as well as accurate record keeping Desirable Experience of working in a training related environment Experience of working in a customer-service/support role including handling a wide range of enquiries particularly by telephone and email Person Specification Personal Qualities Essential Positive and willing to pitch in, flexible, with a can do attitude. Self- motivated and a team player Creative thinker and problem solver Calm, patient and mature attitude as well as personable and friendly Resilience, ability to work under pressure A valid driving licence A willingness to continue personal and professional development. Specific Skills Essential Accuracy and attention to detail, forward planning and prioritising Effective verbal and written communication skills High competency in use of Microsoft packages including Word, Excel, PowerPoint, Outlook, Internet, Teams/Zoom Strong organisational skills and ability to multi-task, work quickly and efficiently, changing priorities when needed to meet the needs of the department. Able to work independently and to deadlines Ability to supervise the work of volunteers. Desirable Media communication (Smart Survey) Qualifications Essential Educated to GCSE level 2 or equivalent (English & Maths) or have relevant experience IT qualification to Level II or equivalent Desirable A willingness to complete any training needed for this role NVQ Level 3 Business Admin Customer service qualification Experience Essential Previous experience in a busy administrative role incorporating the need for accurate word-processing, use of spreadsheets and databases as well as accurate record keeping Desirable Experience of working in a training related environment Experience of working in a customer-service/support role including handling a wide range of enquiries particularly by telephone and email Employer details Employer name St Elizabeth Hospice Address 565 Foxhall Road Ipswich Suffolk IP3 8LX Employer's website https://www.stelizabethhospice.org.uk/ (Opens in a new tab)