Spire Hull Hospital is looking to recruit an experienced Medical Secretary to join our team and support our valued Consultants in providing a high quality service. As a Medical Secretary, your main tasks: To provide a full medical secretarial service to Consultants. The post requires excellent communication skills, computer literacy, and the ability to remain calm when dealing with clients. Accountabilities and Activities: To provide an efficient secretarial service to all Consultants. To type all Consultants’ clinic notes and letters to General Practitioners and external agencies, meeting deadlines (48 - 72 hours). To answer patient queries, using tact and diplomacy when dealing with issues of a sensitive nature. To liaise with Consultants and their secretaries to resolve patient queries/complaints in a timely manner. To be solely responsible for at least six Consultants, handling all clinic correspondence, telephone calls, and queries relating to the allocated Consultant, displaying a high level of accuracy, presentation, and attention to detail. To communicate effectively with GP surgeries and other healthcare professionals (e.g., Occupational Health Nurses, physiotherapists). To provide copy clinic letters when needed. To open Consultants' mail and distribute. To type discharge summaries/operation notes as dictated by Consultants. To log all incoming clinic/theatre typing, insurance claim forms, DWP forms, and distribute appropriately. To order Consultants’ paper, office stationery, etc. To liaise closely with the Outpatient Department, Medical Records, NHS Team, and other departments within the hospital. To assist in the training of new and trainee Medical Secretaries. To undergo all mandatory training required (e.g., fire, health and safety). To ensure consistent provision of service during holiday/sickness periods by providing adequate cover of private typing. To contribute to the development of departmental procedures. To familiarize with company policies and procedures. To deliver exemplary customer service to all users of the service (consultants, patients, and co-workers). To assist with any other reasonable duties required by the Senior Medical Secretary. Qualifications, Training & Experience: Good standard of education. Excellent communication skills. Professional telephone manner. A good knowledge of medical, anatomical, and physiological terminology. Knowledge of IT systems. RSA level II or equivalent. Contract type: Bank Benefits: Bank colleagues are paid weekly. Access to Spire Healthcare pension. Access to Blue Light Card discounts. Smartspending discounts via 'Spire for You'. Wellbeing Centre access via 'Spire for You'. Free uniform. Free DBS. Full induction, including mandatory training updates. Opportunities for further training and progression into permanent posts. Knowledge, support, and guidance through your recruitment journey from Spire’s specialist Resourcing Team. Competitive rates for bank colleagues who work on a flexible basis, often to cover busy periods, sickness, or annual leave. Our Values: Driving clinical excellence Doing the right thing Caring is our passion Keeping it simple Delivering on our promises Succeeding and celebrating together Our people are our difference; their dedication, warmth, and pursuit of excellence set Spire Healthcare apart. We commit to our employees' well-being through work-life balance, ongoing development, support, and reward. Spire Healthcare is a leading independent hospital group with 39 hospitals, 10 clinics, and a Specialist Cancer Care Centre across England, Wales, and Scotland. Spire Healthcare is an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive culture for all. Closing date: We reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications.