Customer Service Advisor Hills Ford – Worcester Road, Kidderminster
Full job description
Due to our growing aftersales business we need an additional team member!
Joining the Hills Ford team as a Service Advisor, you will be the first point of contact for all of our car, van and motorhome service department customers, ensuring they are provided with first-class customer service and care throughout their visit.
Previous motor trade experience NOT necessary - Customer care experience and a 'Can do' attitude is however essential!
This role involves taking telephone enquiries and bookings, scheduling work on customer vehicles, invoicing of repairs, providing accurate estimates for servicing, repairs and ensuring the customer is fully aware of likely timescales and costs.
You will also be encouraged to promote the sale of genuine parts and accessories whenever possible, acting on opportunities to sell additional products/services and market current promotions.
Key Responsibilities:
* Meet and greet customers, qualify work, and identify customer's additional needs at vehicle drop-off
* Efficiently manage customer communication through repairs with timely progress updates and gaining authorisation for additional work.
* To discuss and up-sell additional work to the customer, where appropriate.
* Be transparent and conduct efficient handovers fully explaining repairs and invoices for customers
Skills & Experience required for the job:
* Excellent customer care and communication skills
* High levels of attention to detail
* Adhere to all company policies and procedures applicable to their area of responsibility at all times.
* Adaptable to different ways of working in the face of changing situations.
* Disciplined work approach
* Tackle tasks in a structured systematic manner, ensuring completion to plan and to quality standards.
Working Hours: Monday to Friday 7am - 5pm / 8.30am - 6.30pm (6pm on Fridays) alternate weeks with a 1-hour lunch break and Saturdays 8.00am to 4pm on rota 1 in 8.
Company benefits:
* In addition to receiving a competitive salary, you will also have access to a range of other benefits including:
* 22 days holidays plus bank holidays. Holiday allowance increases to 23 days after 5 years and 24 days after 10 years.
* Preferential purchase terms for everything the business sells
* Multiple perks and discounts from high street stores or establishments through our company app supported by Bravo benefits
* Staff competitions are often run with multiple prizes on offer including winning extra holiday and the chance to win in our monthly £100 draw.
Job Type: Full-time
* Company pension
* Cycle to work scheme
* Free parking
* On-site parking
* Referral programme
Schedule:
* Monday to Friday
* Weekend availability
Experience:
* Customer service: 1 year (required)
Licence/Certification:
* Driving Licence (preferred)
STRICTLY NO AGENCIES OR OTHER COLD CALLERS PLEASE
Hills Ford is part of the Hills Automotive Group that includes Brookhire Vehicle Rental, BH Motors, Hills Automotive and Hills Contracts.
#J-18808-Ljbffr