Job summary The post holder will have responsibility to manage and coordinate the day-to-day operations within their profession. The role will include working closely with other stakeholders; provide support relating to any day to day operational matters. The post holder will communicate and negotiate with internal and external contractors, GP practices and senior management on complex matters to ensure problematic areas is addressed professionally, to promote joint working between various disciplines. To liaise on current working practices to promote a culture of continuous improvement reporting to the Assistant Facilities Manager. Full UK driving licence required. Main duties of the job Assist with the evaluation of patient footfall each quarter linking in with facilities lead to formulate quarterly reports. Assist with site room bookings linking in with the facilities lead around Service Line reporting. Ensure site information is updated for example: door codes and access times etc. Assist and communicate with other designates to ensure sites are up to date with relevant audits, for example Health and Safety and fire and risk assessments. Assist and lead with the user group meetings with all services on site. Assist and lead as required with PFI contractual monitoring Arrive/depart patients using the clinical system and follow up appointments where necessary addressing any issues as they arise Carry out general reception duties where necessary and support staff in the day-to-day management of the nurse messaging system ensuring that messages are relayed to the clinical team as required. About us By joining Team MPFT, you will be helping your communities and in return for this, we will support you by; Supporting your career development and progression Excellent NHS Pension scheme Generous maternity, paternity and adoption leave Options for flexible working Up to 27 days annual leave (increasing with service up to 33 days) and the opportunity to purchase additional leave Extensive Health and Wellbeing support and resources If you work in our community teams, we pay for your time travelling between patients Lease car if you complete more than 500 business miles per annum, fully insured and maintained (including tyres), mileage paid at lease car rate Salary sacrifice car - fully insured and maintained (including tyres), your gross pay is reduced by the cost of the vehicle before tax, NI and pension deductions are calculated, mileage paid at business rates Salary sacrifice bikes up to £2k Free car parking at all trust sites Free flu vaccinations every year Citizens Advice support linked with a Hardship Fund for one off additional support up to £250 (if the criteria is met) And more. We are proud to be a diverse and inclusive organisation and there is a choice of staff networks that help you meet like-minded people. Please note, we may be required to close this vacancy early if we receive a high volume of applications Date posted 10 October 2024 Pay scheme Agenda for change Band Band 4 Salary £26,530 to £29,114 a year per annum Contract Permanent Working pattern Full-time Reference number 301-BK-24-6515470-A Job locations The Redwoods Centre Somerby Drive, Bicton Heath Shrewsbury, Shropshire SY3 8DS Job description Job responsibilities To learn more about this varied and interesting role please see the full job description and person specification. Job description Job responsibilities To learn more about this varied and interesting role please see the full job description and person specification. Person Specification QUALIFICATIONS & TRAINING Essential NVQ Level 3 in Facilities related services or equivalent qualification or equivalent knowledge gained through experience Demonstrate a commitment to further training and development commensurate with the grade Demonstrate accuracy in all areas of work Flexible approach - demonstrating ability to respond positively to changes in allocation of work at short notice to set deadlines Good written and oral communication skills with internal and external partners, as well as members of the public Knowledge of Health or Social Care EXPERIENCE Essential Experience of working in a healthcare environment Experience in monitoring service Demonstrable experience in effective application and use of software packages Knowledge and experience of the Private Finance Initiative in the NHS Desirable Experience at attending meetings and minute taking Knowledge of Health or Social Care SKILLS, KNOWLEDGE & ABILITIES Essential Demonstrable ability to effectively manage teams of staff and contractors Excellent verbal and written communication skills for working with internal and external colleagues Ability to deliver high service standards through effective performance management of staff and contractors Able to problem solve and propose solutions IT skills Excellent interpersonal skills Excellent negotiating skills Ability to respond to change at short notice procedures and practices Person Specification QUALIFICATIONS & TRAINING Essential NVQ Level 3 in Facilities related services or equivalent qualification or equivalent knowledge gained through experience Demonstrate a commitment to further training and development commensurate with the grade Demonstrate accuracy in all areas of work Flexible approach - demonstrating ability to respond positively to changes in allocation of work at short notice to set deadlines Good written and oral communication skills with internal and external partners, as well as members of the public Knowledge of Health or Social Care EXPERIENCE Essential Experience of working in a healthcare environment Experience in monitoring service Demonstrable experience in effective application and use of software packages Knowledge and experience of the Private Finance Initiative in the NHS Desirable Experience at attending meetings and minute taking Knowledge of Health or Social Care SKILLS, KNOWLEDGE & ABILITIES Essential Demonstrable ability to effectively manage teams of staff and contractors Excellent verbal and written communication skills for working with internal and external colleagues Ability to deliver high service standards through effective performance management of staff and contractors Able to problem solve and propose solutions IT skills Excellent interpersonal skills Excellent negotiating skills Ability to respond to change at short notice procedures and practices Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name Midlands Partnership NHS Foundation Trust Address The Redwoods Centre Somerby Drive, Bicton Heath Shrewsbury, Shropshire SY3 8DS Employer's website https://www.mpft.nhs.uk (Opens in a new tab)