We are looking for enthusiastic Customer Service Agents with a passion for customer service to join a dynamic team on a major project for a large UK bank. You will be assisting customers contacting the General Insurance department
Candidates will be required to work 37.5 hrs per week between the operational hours of 8am to 6pm, Monday to Friday and Saturday 9-1pm. Shifts will be decided in advance.
This is a great opportunity to develop in the financial services sector.
What youll be doing as Customer Service Agent:
* Managing inbound calls as part of the first notification service for those who are looking to register an insurance claim.
* Support General Insurance customers when something has gone wrong in their home ranging from the loss of possessions to total loss claims.
* Building rapport to provide quality experiences and being empathetic to the situation.
* Identify fraud, misrepresentation and non-disclosure as appropriate.
* Tracking and documenting action taken in a timely and correct manner to provide a record of activity and meet audit and compliance requirements.
* Work to client and regulatory policies and procedures at all times.
What were looking for in a Customer Service Agent:
1. Good experience working in a customer service role.
2. Excellent communication and relationship management and experience of dealing with customers in diff...