Sheffield Children’s NHS Foundation Trust
An exciting opportunity has arisen for a Healthcare Service Coordinator to join our Cystic Fibrosis Unit at Sheffield Children's Hospital.
The unit is based on our main hospital site and is one of just 13 Cystic Fibrosis specialist centres in the UK, providing a service for children up to the age of 16 from Sheffield and beyond.
We are looking to recruit a motivated and professional healthcare services co-ordinator on a permanent basis to work with the Cystic Fibrosis team. There are 2 posts available, each post being 22.5 hours (there is some flexibility around hours for the right candidate).
You will be a compassionate, accountable individual who treats all colleagues, patients, and service users with respect and seeks to deliver excellence in their role. They will share the trust values and be committed to equality, diversity, and inclusion.
Main duties of the job
1. Coordinate healthcare services to ensure patient care and treatment is organised effectively within the specialty area, including all patient administration, database management, and treatment scheduling to support the Cystic Fibrosis team.
2. Coordinate appointments and admissions and maintain treatment schedules for patients ensuring adherence to clinical plans outlined by healthcare professionals.
3. Greet all visitors to reception and deal with enquiries, including taking messages and relaying them to other members of the team.
4. Maintain patient treatment schedules and medication databases to ensure accurate recording of medication types, dosages, and frequencies.
5. Liaise with multiple clinical areas to coordinate patient care, services, and treatments, ensuring a seamless patient experience and facilitating appointment scheduling.
6. Be the contact for healthcare professionals and patients within the specified medical specialties, assessing calls and enquiries, including liaison with external bodies such as pharmaceutical representatives, labs, general practitioners, and charities.
7. Input and maintain internal databases related to investigation results and patient data, ensuring data accuracy and availability for clinical use.
8. Ensure all work is well-presented and accurate, including completion of booking forms and mailing of appointment letters.
About us
At Sheffield Children's, our purpose is clear: to provide healthier futures for children and young people. Our three strategic aims are:
* Brilliant Place to work
* Leaders in Children's Health
We work successfully with local, regional, and national partners to provide physical and mental healthcare across acute and community settings. Many of our clinicians are amongst the best in their field, recognised nationally and internationally for their expertise.
As well as having enormous pride in what we do, we are a friendly, welcoming, and motivated NHS Trust guided by our CARE values: Compassion, Accountability, Respect, and Excellence.
Job responsibilities
Please refer to the job description and person specification for full details of the role.
Person Specification
Qualifications and Training
* 5 GCSE's or equivalent
Experience
* Administrative experience using office systems.
* An understanding of processes which ensure confidentiality is maintained and Data Protection requirements are adhered to.
* Experience of data collection and input.
* Experience of producing reports from database systems.
* Experience of working in a healthcare or social care environment.
Knowledge and Skills
* Organised with the ability to coordinate multiple pieces of work at the same time.
* Excellent attention to detail and accuracy in administration tasks.
* Excellent customer service skills with the ability to manage expectations and find solutions to problems.
* Sensitivity, compassion, and empathy with the ability to provide guidance to people.
* Ability to work collaboratively with teams and external key stakeholders.
* Ability to use Microsoft Office applications.
* Ability to solve problems and prioritise work using initiative.
Personal Attributes
* Passionate about creating an inclusive and supportive environment where everyone can fully participate and thrive.
* Ability to work flexibly as the role requires.
* Ability to identify areas for improvement and propose solutions.
* Confidence in dealing with colleagues from different teams and levels of seniority.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Contract
Permanent
Working pattern
Part-time
Reference number
425-24-6758291
Job locations
Sheffield Children's NHS Foundation Trust
£26,530 to £29,114 a year per annum pro rata
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