Siamo are currently seeking a Customer Service Advisor to join our client team, a leading health care company, based in Maidstone (ME16 0LW). This position has a great working environment, friendly and welcoming team, excellent pay rates and many more perks. SHIFT: 9AM - 5PM (Monday – Wednesday) SALARY: £15,249.89 Job Purpose: To liaise with customers on all aspects of the business of the Organisation to ensure customer satisfaction and a high quality service are maintained at all times. Key Result Areas: Receive and record in a correct and precise manner, onto a computerised system, internal and external enquiries resulting from the services provided by the Organisation. Ensure that all enquiries and problems are answered promptly, investigated and resolved, within the Customer Service guidelines and Standing Financial Instructions. Identify customers' unsatisfied lines and action in accordance with individual customer requirements. Make decisions on and process customer requests for direct issues, special picks and emergencies, liaising with all associated departments. Liaise with customers and manage return requests, making decisions on the timescale, value, suitability and possible reallocation of the same, within Customer Service guidelines. Investigate missing orders and where necessary authorise customer ‘credits’ or ‘declines’ within a given limit. Develop the relationship and lines of communication between the Organisation and customers. Ascertain likely stock requirements from new customers, and changing needs for existing customers, to ensure product availability. Deal with and resolve customer complaints relating to products unfit for purpose and/or within warranty periods, liaising with all associated departments and organizations. Act as a point of contact between internal departments and customers, ensuring information is disseminated to both. Update and manage the customer profiles on the call management system. Proactively manage and liaise with customers regarding potential detrimental changes to normal service. To maintain BS EN ISO 9002/ISO 14001 standards in all activities. Assist in maintaining own and other’s Health, Safety and Security. Contribute to own personal development. Other duties within the general scope of the post and appropriate to the grading may be required from time to time. Skills/Knowledge/Experience: PC literate Previous customer service experience desirable Work on own initiative Problem solving Communication Planning & Organising Confident Pleasant, helpful attitude to all internal and external customers Belief in our service and its benefits to our customers Qualifications: GCSE/O Level English or equivalent desirable If you meet the qualifications and are interested in joining our team, we would love to hear from you. Contact person: Angela 07977 503368 / a.bejansiamogroup.com Location: Maidstone, ME16 0LW Siamo Maidstone SiaMaid