Position: Karting Manager
Reporting to:Head of Leisure
OVERVIEW
Are you ready to step into the fast lane and take charge of one of the most exhilarating karting experiences in the world? We are seeking an innovative and driven Karting Manager to leadKarting Silverstone, a world-class facility at one of the most prestigious motorsport venues on the planet. This is a rare opportunity to play a pivotal role in shaping the future of leisure and motorsport as we build on our vision to become a dynamic, year-round destination.
At the heart ofKarting Silverstoneis a spectacular1.4km FIA-CIK circuit, multipleArrive & Drive configurations, and an iconictwo-storey facilitycomplete with a stylish restaurant, roof terrace, customer-focused reception, briefing rooms, and workshop. If youre passionate about delivering exceptional customer experiences, growing a business, and leading high-performing teams, this is the role for you.
WHY JOIN US?
This isnt just a job; its a career-defining opportunity to:
* Create lasting memoriesfor our customers by delivering the ultimate karting experience.
* Be part of an iconic brandsynonymous with excellence in motorsport.
* Innovate and leadin a fast-paced, high-energy environment.
* Collaboratewith industry leaders to shape the future of motorsport and leisure.
KEY RESPONSIBILITIES
Sales and Budget Management:
* Craft and execute strategic plans to drive revenue, profitability, and operational efficiency.
* Monitor and report on financial and performance metrics to ensure ambitious targets are met.
Operational Excellence:
* Oversee daily operations, ensuring optimal track utilisation, flawless execution of events, and a seamless customer journey.
* Maximise opportunities acrossF&B, corporate events, and incremental business streams.
Customer Experience:
* Deliver unforgettable experiences from booking through post-event feedback.
* Cultivate customer loyalty by ensuring every interaction is memorable, professional, and premium.
Team Leadership:
* Inspire, recruit, and develop a high-performing team driven by passion, innovation, and service excellence.
* Foster a culture of collaboration, growth, and accountability.
Safety, Sustainability, and Compliance:
* Champion the highest standards of health, safety, and environmental sustainability.
* Ensure all operations adhere to rigorous industry standards and best practices.
Product Innovation and Development:
* Work with the marketing team to stay ahead of industry trends, develop new products, and tailor offerings to diverse customer segments.
SPECIFIC DUTIES
Customer Experience:
* Maintain exceptional service standards, addressing customer concerns swiftly and professionally.
* Develop programmes and packages that cater to casual visitors, corporate clients, and semi-professionals.
Operational Management:
* Manage scheduling for Arrive & Drive, corporate events, track hires, and testing sessions.
* Ensure all karts, tracks, and equipment are maintained to the highest standard.
* Align karting operations with broader venue goals to ensure seamless integration and performance.
Team Leadership:
* Build and nurture a skilled, motivated team equipped to deliver top-tier service and safety.
* Lead training initiatives, ensuring all staff excel in safety protocols, kart handling, and customer care.
Safety and Sustainability:
* Conduct regular inspections of the track and equipment.
* Develop and enforce safety protocols, collaborating with regulatory bodies and internal teams to meet all compliance standards.
Financial Management:
* Manage budgets, including P&L forecasting, in collaboration with the Catering Manager and other stakeholders.
* Monitor operational costs and implement strategies to enhance profitability.
Marketing and Revenue Growth:
* Partner with the marketing team to design campaigns and partnerships that attract new audiences.
* Leverage social media and local networks to boost visibility and drive bookings.
KEY RELATIONSHIPS
* Directorate
* Head of Leisure
* Revenue and Marketing Teams
* Catering Team
* Public Events Team
* Finance and IT Departments
* External Suppliers
WHAT WERE LOOKING FOR
* A proven leader with a track record of success insales and operations management, preferably within motorsport or leisure industries.
* Exceptional customer service skills, with a passion for creating extraordinary experiences.
* Commercial acumen and the ability to manage budgets, forecast revenue, and optimise costs.
* Outstanding communication and problem-solving skills, thriving in high-pressure environments.
* Knowledge of industry trends, health and safety regulations, and operational best practices.
WORK ENVIRONMENT
* Dynamic, fast-paced, and hands-on, with both indoor and outdoor activities.
* Flexibility to work weekends, evenings, and holidays as needed we operate 364 days a year!
READY TO JOIN THE JOURNEY?
If youre ready to lead the charge at one of the worlds premier karting venues and make a lasting impact, we want to hear from you. Apply today and become a key player in Silverstones exciting new chapter!
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