Our client is looking for a Customer Service Specialist with high emotional intelligence
Client Details
A leader in their field
Description
First Contact and Engagement:
Act as the first point of contact for all inbound enquiries, whether by phone or email, offering a welcoming and professional service.
Direct non-treatment-related calls and emails to the relevant department, ensuring smooth internal communication.
Engage sensitively with individuals or their families seeking treatment, understanding their needs and guiding them through the next steps.
Conduct thorough pre-admission screenings to evaluate suitability for treatment at Castle Health, ensuring all necessary information is gathered.
Lead Qualification and Nurturing:
Qualify leads by identifying individuals suitable for treatment, while addressing any concerns or objections that may arise.
Nurture leads through follow-up communication, ensuring consistent engagement until they are ready for referral, admission, or alternative support.
Referral and Admissions Support:
Pre-screen all cases to assess the individual's eligibility for treatment at before handing them over to the Admissions Department.
Pass fully qualified and pre-screened leads to the Admissions Department, ensuring all relevant information is communicated for smooth case management.
For non-qualifying leads, refer individuals to appropriate alternative treatment providers, following established protocols and ensuring...