Front of House and Sales Coordinator
Department: Operations
Employment Type: Fixed Term Contract
Location: Slough
Compensation: £23,500 - £26,000 / year
Description
MAIN PURPOSE OF THE JOB:
You will primarily be responsible for running the front of house experience at Plus X Innovation hub, you will be working with a focus on creating a welcoming and professional environment for members.
The role consists of customer service duties, supporting the Location Manager and Front of House Team in the smooth running of the front desk as well as managing the incoming sales enquiries and meetings calendar.
As part of a lean and talented team, your role will include fostering a collaborative approach to work.
This is a fixed term role for an initial period of 12-months with the opportunity for extension.
Key Responsibilities
Front of House:
* Responsible for the front desk and a positive meet and greet experience to all members and guests.
* Assisting with all front desk and meeting room queries, resolving any issues in a timely manner, seeking support from the wider team when needed
* Responsible for the front desk inbox and the phone line, responding or forwarding all incoming queries regarding the location in a timely and effective manner recording information in the CRM system
* Supporting members with carpark bookings and travel needs, advising of alternative options for members and guests parking
* Work closely with the location team, assisting in the delivery of the events. Being the face of the Plus X Innovation events, advising members of what is on.
* Assisting with general administration and billing as required; responsible for lockers revenue (audit, management, and billing) and membership spot checks.
* Managing the small meetings calendar; book and set up meeting rooms and specialist facilities for members and guests, spot checks of the meeting and facilities rooms usage.
* Report any facilities or operational issues to the relevant persons.
* Managing the Front of House areas as well as the daily building walk arounds, opening and closing procedures
* Accountable for all post and deliveries for the building
* Accountable for the stock of consumables
Sales:
* Supporting Location Manager in conducting sales tours for memberships and small offices at the location.
* Accountable for sales conversion from the tour onwards.
* Working closely with Location Manager to ensure regular check ins are completed to ensure all leads are maintained.
* Supporting Location Manager to help to ensure all memberships and billing is up to date.
* Maximising revenue through other sources such a lockers or parking.
* Working closely with Location Manager to manage the pipeline and sales CRM for location.
Skills, Knowledge and Expertise
OUR IDEAL CANDIDATE:
* Experience from a flexible office or hospitality background
* A passion for customer service
* Strong team player who can collaborate effectively with different disciplines
* Strong relationship building, motivational and prioritisation skills
* Proven ability to meet sales targets and knowledgeable in sales techniques
PERSONAL & TEAM RESPONSIBILITIES:
* Provide a good role model for the team and a positive image to internal and external contacts, customers and wider stakeholders
* Demonstrate the Company’s culture, values and behaviours
* Take responsibility for own self-development on a continuous basis
Benefits
* 25 days holiday plus bank holidays and an extra day off for your birthday
* 2 x volunteering days per year
* £250 per year to spend on personal development and/or wellbeing
* Opportunity to be trained as an accredited mental health first aider
* Access to our Health Assured Employee Assistance Programme and wellbeing resources
* Pension scheme up to 9% total contribution
* Focus on learning and development - growing company with growing opportunities
* Collaborative environment with a focus on team success and a non-hierarchical culture
* Regular all company communication meetings – fortnightly and quarterly
* Seasonal socials including team building, summer family day and winter party
* Regular all team surveys to check in on teams' happiness
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