Are you passionate about uncovering insights and telling stories through data? Samaritans is looking for a Data Analyst to cover maternity leave and help them drive positive change with data-driven decisions across the organisation. What makes this role unique You’ll be the sole Data Analyst within Samaritans, working within a small and friendly team of three, alongside a Senior Data Scientist and Head of Data. You’ll work with an exciting and flexible data set (caller data from c. 250,000 calls each month across the UK & Ireland). Data on real people. You’ll be a trusted advisor to senior stakeholders (including our CEO at times) and work with a data community across different teams at Samaritans, including Income, Engagement and Research. You’ll be passionate about data integrity and ethics, focusing on how we handle data sensitivity. If you’re interested in developing training skills, we occasionally run training sessions internally for colleagues on data wisdom, R programming and literacy skills. • £35,500 to £39,500 per annum • 12 month fixed term contract, covering maternity leave • Start date March 2025 • Full-time role - 35 hours per week with flexible working • Hybrid working: Linked to our Ewell (Surrey) office with home working and the option to work occasionally from ourLondon hub in EC3A. • In-person working: Meeting in person and working collaboratively are things we value. From Jan 2025, staff are expected to work in person around 2 days per month. • We are passionate about flexible working, talk to us about your preferences. About the role As a Data Analyst in our Performance and Insight team, you’ll analyse and present data to inform key areas such as research, fundraising, communications, partnerships, and service improvement. This is an exciting opportunity to use your analytical skills to impact our mission of reducing suicide rates. The friendly and supportive team provide hands-on leadership on data and statistics across the organisation, gathering insight that helps influence decisions, demonstrate the impact of our work and improve and develop our services for those who contact us for support. This role can be exposed to emotionally challenging material and data relating to suicide and self-harm, including personal individual lived experience, which can be traumatic. You’ll receive training and support throughout your time at Samaritans to manage the demands of the role, but it’s important to be sure that this role is right for you. Key responsibilities include: • Understanding user needs and delivering insightful reports. • Managing, analysing, and visualising data to provide actionable insights. • Ensuring data quality, organisation, and compliance. • Collaborating across teams to support service delivery and improvement. What we’re looking for: • Educated to degree level or equivalent in a mathematical, scientific or computing subject is preferable but equivalent experience will be considered. • Essential skills in user-focused data analysis, stakeholder management, and communication. • Confident creating reports, validating data, and applying analytical techniques to tell compelling stories. • Experience with data visualisation and coding (e.g., R, Python). Working at Samaritans For further information about Samaritans, including our charity structure, values, employee benefits, and application process, please read our recruitment brochure on our careers page. Being Inclusive We recognise the enormous benefits and the social justice imperatives of ensuring diversity at every level of our organisation. Samaritans is wholly committed to inclusion and diversity and to building a culture and environment where everyone is appreciated for the unique person they are. To ensure Samaritans is representative of those we support and who support us, we particularly welcome applications from Disabled, BAME and LGBTQ candidates, as these people are under-represented at Samaritans. Application If this sounds like the opportunity for you, please upload your CV (2 pages max) answer some application questions. Applications close at 9 am on Monday 27 January, with first stage video interviews w/c 3 February. Whilst we appreciate that the use of generative AI functions like ChatGPT is quickly becoming part of working life for many people, through our recruitment process we want to see your own unique ideas and writing skills. We want your application to stand out from the rest and showcase your own strengths. Therefore, we kindly ask that you don’t rely on AI tools for your application answers, cover letter or to generate interview answers. Apply today and make a real difference to people’s lives.