We have an opportunity for an experienced Service Delivery Manager to us. This role will specialise in leading and managing the critical housing disrepair and damp and mould divisions to ensure timely, compliant and high quality approach to works.
Managing a team of direct and indirect reports (including supervisors, trade operatives, and engineers), you willoversee daily team operations to ensure efficiency and effectiveness and aim toidentify and implement operational efficiencies to ensure the disrepair and damp & mould programs are compliant, offer value for money solutions and achieve a high level of customer satisfaction.
Due to the complex nature of the work stream, prior experience of managing disrepair / Damp & Mould services, demonstrable stakeholder and contract management experience is essential.
Duties include:
1. Ensure team performance meets and exceeds KPIs.
2. Ensure customer-focused services and positive experiences, promoting excellent customer care practices.
3. Lead responses to residents queries, complaints, and feedback professionally.
4. Manage and review operational risk registers to meet client expectations.
5. Ensure successful service delivery through effective supply chain management.
6. Manage contractors for procurement, commissioning, and service demands.
7. Improve efficiency and output of repairs and maintenance services.
8. Attend site meetings to resolve operation...