Part Time GP Receptionist - Millbrook & Mossley Medical Practice
gtd healthcare is one of the largest, not-for-profit, NHS commissioned primary and urgent care providers in North West England.
Two exciting part time opportunities have arisen for customer service driven Receptionists to work across both Millbrook Medical Practice and Mossley Medical Practice.
The hours of work are 16 hours per week, including mornings and afternoons, 4 hours shifts over 4 days, Monday to Friday between 07:45 and 18:30.
The successful candidates will be friendly, confident, resilient, flexible, have well-developed teamwork, communication, organisational and customer service skills. Experience of working in a GP Practice and using Emis Web & Docman would be desirable but not essential.
Millbrook and Mossley Medical Practices are located in beautiful semi-rural areas of Staybridge and Mossley. They are both small to medium-sized practices with opportunities for growth and development for the right candidate.
We are keen to develop and support staff to excel in their career aspirations whilst making a positive difference to patients and the community. We put our people at the heart of everything we do. We are a values-driven organisation and we are passionate about providing the best possible healthcare for our patients.
Please note, Interviews will be held on 24th and 25th April 2025.
Main duties of the job
* Welcome and receive all patients and visitors to the Practice.
* Assist and direct patients to the appropriate healthcare professional/service.
* Process all requests for appointments, visits and telephone consultation/triage ensuring all calls are directed to the appropriate healthcare professional.
* Project a positive and friendly image to patients and visitors either in person or on the telephone.
* Complete new registration procedures and ensure accurate recording of details at all times.
* Receive and make telephone calls as required.
* Action repeat prescription requests.
* Provide test results to patients.
* Facilitate effective communication between patients, staff, secondary care and other associated healthcare agencies.
* Act as a chaperone for general examinations if requested.
* Maintain a general overview of the reception area and take appropriate action to manage difficult/aggressive patient behaviour or those whose illness/condition worsens while waiting to be seen.
* Deal with general enquiries and explain procedures as requested.
* Process clinical letters coming into the Practice.
* Communicate with patients in a variety of ways (online, text, phone, in person, email).
* Process referrals to Secondary Care.
* Assist patients with using the latest digital technology.
About us
At gtd healthcare we believe we do things differently. Our not-for-profit ethos, with a drive to innovate care offers patients the best experience possible and a unique opportunity to transform services.
We are keen to develop and support staff to excel in their career aspirations whilst making a positive difference to patients and the community. We put our people at the heart of everything we do. We are a values-driven organisation and we are passionate about providing the best possible healthcare for our patients.
Benefits package
As an employee of gtd healthcare, you'll be able to take advantage of our benefits package, including:
* Working for a values-driven organisation;
* Real living wage employer;
* Access to Wagestream, which provides flexible and on-demand access to stream your pay during the month, in real-time, when picking up extra shifts;
* 30 days annual leave, rising to 32 after five years of continuous service;
* Flexible working hours and policies;
* Family-friendly and carer policies;
* Opportunities to apply for innovation and quality awards;
* Access to gtd healthcare wellbeing initiatives, which offer a wide range of tools and resources;
* gtd healthcare social and fun activities; cycle to work scheme.
Job responsibilities
Reception Duties
* Welcome and receive all patients and visitors to the Practice.
* Assist and direct patients to the appropriate healthcare professional/service when they arrive at the Practice.
* Process all requests for appointments, visits and telephone consultation/triage ensuring all calls are directed to the appropriate healthcare professional and ensuring careful and accurate recording of details at all times.
* Project a positive and friendly image to patients and visitors either in person or on the telephone.
* Explain Practice arrangements and formal requirements to new patients wishing to register and those seeking temporary registration ensuring all registration procedures are completed.
* Complete new registration procedures and ensure accurate recording of details at all times.
* Receive and make telephone calls as required. Divert calls and take messages ensuring accuracy of detail and prompt appropriate delivery.
* Action repeat prescription requests and ensure they are ready for collection by the patient within 48 hours.
* Provide test results to patients on advice from the GP or Nurse.
* Accept payment and issue receipts for private (non-general medical services) services.
* Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies.
* Act as a chaperone for general examinations if requested following appropriate training.
* Maintain a general overview of the reception area and take appropriate action to manage difficult/aggressive patient behaviour or those whose illness/condition worsens while waiting to be seen.
* Deal with general enquiries and explain procedures as requested.
* Offer general assistance to the Practice team.
* To have a thorough knowledge of all Practice procedures and protocols and know where to access them for reference adhering to them at all times.
* Ensure adherence at all times to the requirements of the Data Protection Act.
* Maintain and monitor Practice appointment system.
* Process all incoming and outgoing mail.
* Action information received.
* Undertake Choose and Book appointments as requested.
* Action, retrieve and accurately re-file patient notes and records as required.
* Ensure correspondence, reports, results etc. are filed/scanned promptly in the correct patient record and are available when patients are seen.
* Action notes from GPs for individual patients using the Practice clinical system.
* Enter and code specific data from Consultant letters, and other correspondence.
* Summarise new and existing patient notes following appropriate training.
* Open up premises at the start of the day, if first to arrive, de-activate the alarm make all necessary preparations to receive patients for the opening time of the Practice.
* When last to leave premises at the end of the day, ensure that the building is totally secured, telephone diverted to Out of Hours number, internal lights are switched off and the alarm activated.
* Clear and re-stock consulting rooms as required.
* Ensure the reception area, notice boards and leaflet racks are tidy and free from clutter and obstructions.
Person Specification
Experience
* Working in a busy public reception environment.
* Reception & clerical duties.
* Using Microsoft applications.
* Using a computerised booking in system.
* Dealing with the public/patients.
* Working in a busy telephone answering environment.
* Working as part of a team.
* Flexible approach.
* Working in an NHS service.
* Working with Clinical software, e.g. EMIS, Docman, Accurx, Patchs.
Qualifications
* Good standard of secondary education.
* Demonstrable commitment to professional development.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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