Summary
Our network is at the heart of everything we do and our Network Engineer Apprentices play a key role in allowing BT to communicate anywhere on the globe. In the Satellite Platform team, you'll design, install, operate and maintain our networks. As technology constantly evolves, so do we. Providing high speed connections to businesses and consumers.
Wage
£21,840 a year
.
Training course
Network engineer (level 4)
Hours
37.5 Hrs Mon- Fri, shifts TBC.
37 hours 30 minutes a week
Possible start date
Monday 8 September
Duration
2 years
Positions available
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
* Your role in our Satellite Platform team will be to ensure our networks are designed, tested, built, and maintained with fresh, new, innovative ideas in mind.
* You’ll be supporting the management of different services across our specialist networks, ensuring that our customers have the very best experience.
* Not only that, you’ll have the opportunity to get involved in testing the latest networking technology, upgrading the existing network and the planning, installing and running of network elements and using world class data analytics to drive service improvements.
Don’t worry though, you’ll be taught all of the skills that you need for this role, for example
* How to plan, design, build and test a simple network, applying appropriate security products and processes.
* From there, you’ll learn how to identify the key characteristics of a new network service, and how to develop estimates of the expected traffic load that the network must support.
* You’ll also be trained to identify and evaluate network security risks, ensuring our network design is secure and resilient.
If you’re interested in problem solving and engineering this could be the perfect role for you.
Because we believe in placing the customer at the heart of everything we do, you’ll learn about things such as human-centred design and agile ways of working. You’ll also work with our customers directly, helping both technical and non-technical users alike, to install and maintain computer networks.
Where you’ll work
Madley
Hereford
HR2 9NH
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
FIREBRAND TRAINING LIMITED
Your training course
Network engineer (level 4)
Equal to higher national certificate (HNC)
Course contents
* apply the appropriate tools and techniques when securely operating and testing networks
* install and configure the elements required to maintain and manage a secure network
* implement techniques to monitor and record systems performance in line with defined specifications
* maintain security and performance of the system against known and standard threats
* apply the appropriate tools and techniques to identify systems performance issues
* apply the appropriate tools and techniques to gather information to troubleshoot issues and isolate, repair or escalate faults
* communicate outcomes of tasks and record in line with organisational procedures and SLAs including adherence to customer service standards
* upgrade, apply and test components to systems configurations ensuring that the system meets the organisation’s requirements and minimises downtime. This should include backup processes
* record task details whether face-to-face, remote or in writing in line with ogranisational requirements
* interpret information received from a manager, customer or technical specialist and accurately implement the defined requirements
* monitor, identify and implement required maintenance procedures
* implement techniques to optimise systems performance in line with defined specifications
* organise and prioritise clients or stakeholders’ requests in line with SLAs and organization processes
* explain their job role within the business context to stakeholders to enable a clear understanding on both sides of what their remit is and convey technical constraints in appropriate language considering accessibility and diversity implications
* operate securely and apply the appropriate process, policies and legislation within their business responsibilities
* communicate with a range of stakeholders taking into consideration the organisations cultural awareness and technical ability
* apply the appropriate level of responsibility when planning and prioritising work tasks
* apply the relevant numerical skills (Binary, dotted decimal notation) required to meet the defined specifications
* ensure compliance of network engineering outputs with change management processes
* select the appropriate tools and comply with organisation policies and processes when upgrading systems
* apply the appropriate tools and techniques when securely operating and testing networks
* install and configure the elements required to maintain and manage a secure network
* implement techniques to monitor and record systems performance in line with defined specifications
* maintain security and performance of the system against known and standard threats
* apply the appropriate tools and techniques to identify systems performance issues
* apply the appropriate tools and techniques to gather information to troubleshoot issues and isolate, repair or escalate faults
* communicate outcomes of tasks and record in line with organisational procedures and SLAs including adherence to customer service standards
* upgrade, apply and test components to systems configurations ensuring that the system meets the organisation’s requirements and minimises downtime. This should include backup processes
* record task details whether face-to-face, remote or in writing in line with ogranisational requirements
* interpret information received from a manager, customer or technical specialist and accurately implement the defined requirements
* monitor, identify and implement required maintenance procedures
* implement techniques to optimise systems performance in line with defined specifications
* organise and prioritise clients or stakeholders’ requests in line with SLAs and organization processes
* explain their job role within the business context to stakeholders to enable a clear understanding on both sides of what their remit is and convey technical constraints in appropriate language considering accessibility and diversity implications
* operate securely and apply the appropriate process, policies and legislation within their business responsibilities
* communicate with a range of stakeholders taking into consideration the organisations cultural awareness and technical ability
* apply the appropriate level of responsibility when planning and prioritising work tasks
* apply the relevant numerical skills (Binary, dotted decimal notation) required to meet the defined specifications
* ensure compliance of network engineering outputs with change management processes
* select the appropriate tools and comply with organisation policies and processes when upgrading systems
Your training plan
* As an Apprentice Network Engineer, you’ll study for a Level 4 apprenticeship in Network Engineering with Firebrand training provider.
* Firebrand’s programme is taught through a blended framework of residential and online classroom learning. Residential will be 3 attendances at Firebrand's Wyboston Lakes centre, of 4 days duration each visit.
* The programme is 24 months in duration.
More training information
* 20% of your working hours will be dedicated to studying.
Requirements
Essential qualifications
GCSE in:
* Any (grade C or above (grade 4 -9)
* Any (grade C or above (grade 4 -9)
* Any (grade C or above (grade 4 -9)
* English (grade C or above (grade 4 -9)
* Maths (grade C or above (grade 4 -9)
A Level in:
* Any (grade C or above)
* Any (grade C or above)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Growth mindset
* Analytical thinking
* Proactivity
* Emotional intelligence
Other requirements
Full UK driving licence is required for driving around the site.