Rewards and Benefits on offer:
* Asap Starts available
* A highly competitive basic salary
* Working for a blue-chip company with a great team-based culture.
* Permanent position from day one!
* World class training and development opportunities
* Numerous staff social events throughout the year
* 25 days holiday plus 8 bank holidays
* Enhanced pension scheme
* Company healthcare
* Wide range of employee wellbeing initiatives and benefits
The Company you will be working for:
MTrec is proudly representing our reputable and highly successful client in their search to appoint a German Speaking Customer Service Administrator as soon as possible. You will be joining a company who has an excellent employee culture and levels of support, training, and motivation from a great team of managers. You must be based in Newcastle and able to work on site. We would highly recommend this role and the company to anyone with a customer service and administration experience. The role is starting asap, with full training and support provided.
The Role you will be doing:
* Delivering outstanding customer service over email and telephone
* Providing proactive and commercial account administration
* Maintaining an accurate customer database for business development purposes
* Communicating effectively and liaising with other departments to solve problems or answer customer queries
* Administering of returns and process accurate refunds
* Monitoring online payment details to reduce risk of fraudulent orders
* Monitoring of customer feedback and payment merchants including accuracy of online terms, case and resolution handling
* Ad hoc customer service/sales administration
About you:
* Fluent in Spoken and Written German and English
* You must have a customer service/administration background and are familiar in using CRM systems.
* You will be able to provide a courteous and a professional service to ensure the customer is completely satisfied.
* You will be a great team player and you will be motivated by helping solve customers' problems.
* Experience within a professional environment preferable
* Strong MS Office and Excel skills
* Proficiency with systems
* A positive and proactive attitude
* Conscientious & hard-working
* Able to multitask and manage workload to tight deadlines
* Self-motivated
#J-18808-Ljbffr