Join Our Team as a Customer Administrator!
Are you passionate about providing exceptional customer service? Do you thrive in a dynamic environment where your contributions make a real difference? If so, we have the perfect opportunity for you! We are on the lookout for a Frontline Point of Contact for our Members, someone who can bring energy, professionalism, and a customer-first mindset to our team.
Details:
Perm
Nuneaton
Upto 25k
Hybrid
What You'll Do:
As a pivotal member of our team, you will be the first point of contact for our valued customers and have ownership of specific customer accounts. Your role will involve a variety of exciting responsibilities, including:
Handling Queries: Tackle customer inquiries with efficiency and professionalism, ensuring every customer gets the same experience
Team Collaboration: Work closely with colleagues and managers to uphold the highest standard of customer service, fostering a supportive and positive work environment.
Customer Engagement: Participate in activities aimed at customer retention and growth, driving engagement and strengthening our Member relationships.
Data Management: Take part in data rounds and meet strict deadlines by collecting member data submissions for regulatory registration. Ensure accuracy by checking and querying data diligently.
Conduct Audits: Undertake desk-based audits of Members data and obligations, contributing to the integrity and reliability of our scheme.
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