An exciting opportunity exists for a Full-Time Gift Shop Manager at the Adelaide Parklands Terminal gift shop. This individual will be a motivating leader, passionate about providing exceptional customer service.
Responsibilities of the Gift Shop Manager :
* Working collaboratively within your team to ensure sales goals and KPI’s are achieved.
* Demonstrating strong leadership skills by training, mentoring, and providing feedback to team members.
* Ensuring high levels of customer satisfaction through exceptional service.
* Ensuring compliance with policies, procedures, and administrative requirements.
* Maintaining outstanding store conditions and visual merchandising standards at the Adelaide Parklands Terminal gift shop, and on-board train gift shops.
* Managing stock levels and conducting stock checks for all gift shops, including those on board trains.
* Maintaining low shrinkage through monthly stock takes and weekly replenishment orders.
* Providing reports on buying trends, customer needs, and profits.
* Proposing innovative ideas to increase market share and drive growth.
* Conducting performance management to assess training needs and build career paths.
* Adapting to variable shop opening hours and train arrival schedules, ensuring effective operations at all times.
* Performing additional store manager duties as required.
Skills & Requirements :
* Proven successful experience as a retail Store Manager.
* Strong leadership skills and business orientation.
* Strong organisational skills.
* Effective communication and interpersonal skills.
What We Offer :
* Generous discounts on Journey Beyond travel and experiences.
* Study Assistance Policy.
* Employee Referral Policy.
* Parental Leave program.
* Purchased Leave policy.
* Employee Assistance Program.
* Discounts on Journey Beyond merchandise.
* Flexible working environment.
The role reports to and works closely with several key positions, including the Terminal Manager, Warehouse Team, On-Train Team, and Merchandise Development Team, to ensure seamless operations and exceptional service delivery.
To apply, submit your application with an updated CV and cover letter.
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