GMSS Operator - Greater Manchester Shared Service
Location: Trafford Town Hall
Grade: Band 3
Salary: £25183 to £27269 per annum
Employment Type: Full Time permanent
Closing Date: Sunday 16 February 2025
This is a hybrid role with a mix of home and office-based working at Trafford Town Hall in Stretford.
Our HR and Payroll Transactions Team process approximately 8,000 salary/contractual changes every month, from a diverse customer group of Council staff, Police staff and officers, Leisure Services staff, Schools and Colleges, teachers and staff.
You will be responsible for the day-to-day processing of changes relating to the employment lifecycle and payroll, received via email and our online portal.
This role would suit an individual with a keen eye for detail and an understanding of relevant statutory obligations and policies. Our ideal candidate has:
1. Strong customer service skills. Many of our customers are also our colleagues and we want to work together to resolve their queries.
2. An excellent communicator who can deliver clear messages to customers.
3. Previous experience, preferably in a HR Shared Service or payroll environment.
4. Experience of using Microsoft Office, Outlook, Excel, and Word.
No candidate will meet every single desired requirement. If your experience looks a little different from what we’ve identified and you think you can bring value to the role, we’d love to learn more about you.
Vetting Requirement: Any appointment made to this role will be subject to the appointable candidate being vetted under Greater Manchester Police clearance processes. A requirement of the vetting process is a minimum of 3 years residency in the UK.
For an informal conversation about the role please contact Carol McBurnie, Service Delivery Manager, on 07580 697942.
About the Benefits:
You will be welcomed into a friendly environment where your development will be encouraged. The post includes a generous paid annual leave allowance plus bank holidays. To help you balance your work commitment with other priorities, you will be able to complete your contracted hours flexibly within agreed parameters. Whilst there may be a requirement for you to visit our offices on a regular basis, post holders will also have the option to complete some of their working week at home, if desired. Successful candidates will also have access to our pension scheme, with substantial employer contributions, and to a range of other benefits.
About the Company:
Greater Manchester Shared Services provide payroll and HR support to over 20,000 internal and external customers, including teachers, staff, police officers, leisure trusts, and volunteers. With over 18 payrolls per month, tailored to meet the needs of our customers, our aim is to provide first-class payroll, pension, and transactional HR services to the workforce.
Created in 2017 as the result of a pioneering partnership between Trafford Council and Greater Manchester Police. Our shared ambition is to create a compelling alternative to private sector payroll and pension administration.
Our services are delivered by a workforce which is second to none; well-qualified individuals with a passion for customer service and outstanding technical knowledge.
The core values which are embedded within our service delivery model are:
1. Innovation; Leading the way
2. Integrity; Doing the right thing
3. Individual; Everything starts with you
4. Integrated; Together we will
Greater Manchester Shared Services needs to hold and process information about employees, workers, and other individuals as appropriate, for various reasons. With the General Data Protection Regulations coming into force we have in place a new privacy notice for staff, contractors, volunteers, trainees, those on work experience and job applicants.
To apply for this vacancy please visit this link.
To apply for this vacancy please visit www.greater.jobs.
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