SENIOR SERVICE ADVISOR
Location: Nottingham
Salary: Starting at £27,000 pa (depending on experience salary will go higher) plus overtime
Hours: Monday to Friday 08:30 - 17:00, plus 1 Saturday morning per month
Employee Benefits:
* Paid Overtime
* Increased holiday entitlement with length of service
* Healthcare scheme
* Cycle to work scheme
My client, a busy Commercial Vehicle Dealership with over 10 sites in the UK, is looking for an experienced and competent Senior Service Advisor to join their friendly team in Nottingham. The ideal candidate will have Van experience and come from a dealership.
Duties and Responsibilities:
* Preparing job cards & raising invoices in line with works carried out & manufacturer guidelines using Kerridge DMS system, and outside customer authorisation platforms.
* Answering the telephone & dealing with customer enquiries.
* Dealing with customer enquiries on the Service Reception counter.
* Liaising with the team of technicians.
* Managing the shifts work load in accordance with customer expectations.
* Managing service bookings on a day-to-day basis.
* Liaising with Subcontractors to arrange works and chasing when required.
* Keeping customers up to date with requests, costs and authorisations.
* Completing estimates accurately, clearly and quickly.
* Taking service department bookings ensuring efficient workshop loading, whilst attending to all customer requirements in an efficient manner.
The ideal candidate will:
* Have Automotive Dealership experience
* Have either Fleet / Automotive or Workshop experience
* Be competent with computer systems
* Be customer focused
If you are interested in this Service Advisor role, please send your CV to Danica Baker at Sprint Recruitment.
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