Trinny London
If you're keen to join one of Europe's fastest-growing beauty brands and be part of our incredible whirlwind journey, we'd love to hear from you.
Are you ready to rethink your routine? We’re looking for a Head of IT Operations and Security who will be responsible for ensuring the seamless operation, continuity, and security of the organization's IT environment, across digital and stores. This role will oversee IT support services, manage and mitigate security risks, and coordinate application support and maintenance efforts in collaboration with the Engineering team. As such you will be responsible for creating the new function, processes and policies. Initially you will be relied upon mainly for providing centralised operational governance and co-ordination across teams to achieve operational stability and control. While not a security specialist, the successful candidate will possess sufficient expertise to identify risks and ensure best practices are followed, engaging specialist third-party assistance as required.
The Role
Your daily to-dos might look like this:
IT Operations Management
* Ensure that day-to-day IT operations, systems, networks, and services function efficiently and meet business needs.
* Set, measure and monitor performance KPIs.
* Manage maintenance and patching schedules to ensure that this is carried out to achieve optimum system performance.
* Develop and maintain IT operational processes, policies, and procedures to ensure high availability and performance.
* Manage IT support services, ensuring timely and effective resolution of incidents and service requests.
* Identify and lead initiatives to improve IT operational efficiency, scalability, reliability, and cost optimization.
* Manage software vendor relationships and service-level agreements (SLAs) to ensure optimal service delivery.
* Manage vendor renewal schedules and negotiations, engaging Portfolio and Engineering Teams to validate ongoing requirements.
* Lead End User Computing provision and support.
* Create and provide a support framework for retail stores, working in partnership with engineering teams and or third parties.
Business Continuity and Disaster Recovery
* Develop, implement, and maintain business continuity and disaster recovery plans for IT systems.
* Ensure regular testing and validation of disaster recovery procedures.
Security Risk Management
* Identify, assess, and manage IT security risks to ensure the protection of company assets and data.
* Implement and maintain security policies and procedures aligned with industry standards and regulatory requirements.
* Collaborate with third-party specialists to perform security assessments, penetration testing, and audits as needed.
* Coordinate responses to security incidents and ensure root cause analysis and mitigation plans are in place.
* Lead a programme of security education and training across the business.
* Organise provision of application support from the Engineering Team in collaboration with the Head of Engineering.
* Work with Engineering to establish and monitor performance metrics for application support.
* Ensure a structured approach to application issue tracking, escalation, and resolution.
* Work with the Head of Engineering to set a schedule of support coverage for global operating hours.
* Lead and mentor the IT operations team, fostering a culture of accountability and continuous improvement.
* Collaborate with cross-functional teams to align IT operations and security initiatives with business objectives.
* Act as a trusted advisor to senior leadership on IT operational and security matters.
Requirements
* Strong understanding of IT operations in a modern multi-channel retail business, with a particular focus on cloud platforms, application support, and end-user computing.
* Adept at identifying and managing security risks, with the ability to recognize when specialist expertise is required.
* Experience in business continuity planning and disaster recovery.
* Experience of vendor selection and management and contract negotiation.
* Excellent problem-solving skills with the ability to prioritize and manage multiple tasks effectively.
* Strong interpersonal and communication skills to work with technical and non-technical stakeholders.
* Prior experience in IT leadership roles, with oversight of security functions.
* Familiarity with frameworks such as ITIL, ISO 27001, or NIST (accreditation not a requirement).
* Knowledge of cloud platforms (e.g. AWS, GCP) and modern IT operations practices.
* An advocate of Agile principles and understanding of the DevOps model.
* Proactive mindset with a focus on continuous improvement and risk mitigation.
* Collaborative leadership style that fosters teamwork and alignment across departments.
* Ability to remain calm and decisive under pressure, especially in crisis situations.
* Degree not required however the candidate must demonstrate a strong track record of personal improvement, progression, and achievement.
* Relevant certifications (e.g., ITIL, CISSP, CISM) are a plus but not mandatory.
We love to hear from anybody interested in Trinny London! Although it’s useful to have the skills listed above, we’re always eager to hear from ambitious people looking for their next challenge.
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