We are currently recruiting for Service Administrator Working Monday – Friday 8:30am – 5:30pm Hybrid working available after settling in period We have a fantastic internal opportunity for a Service Administrator our UKE division. As our Service Administrator, you will be key to ensuring our customers receive a best-in-class service by taking ownership for allocated accounts. You will get to work with a very collaborative and supportive team, who really do live and breath the true meaning of teamwork, where everyone pulls together to get things done. We would love to hear from existing employees who has a strong customer service background with good technical problem solving skills who are looking for a new challenge We recognise that people are our biggest asset and we aim to offer a supportive work environment in which all people can thrive. We therefore fully support a hybrid working model after a period of training, this would be 2 days a week working from home and 3 days a week at our modern open plan office in Avonmouth, Bristol. What will I be doing as Service Administrator? Acting as the first point of contact for our customers, taking responsibility for processing each query through to a satisfactory conclusion. Manage a set of allocated accounts to ensure you deliver best-in-class service by providing ETA’s and updates as necessary. Liaising with engineers, suppliers, and your customers to ensure end-to-end customer service and account management. Follow each job from the point of acceptance, entering / allocating onto our maintenance management software, then preparing for invoicing on completion. You will be raising invoices and investigating any invoice disputes ensuring they are resolved Utilising service management software including Asolvi Service Centre and Outlook. Undertake additional Service activities as requested by the Service Team Leader About You What are we looking for in a Service Administrator? Someone who is able to remain calm under pressure and who can multitask whilst thinking outside the box to achieve the best resolution for the customer Experience of working with is Microsoft Office suite is essential, especially Outlook. An excellent standard of written and spoken English is essential. Confident user of multiple systems with the ability to pick up new software quickly Demonstrable customer service experience both through telephone and Email Strong attention to detail What can I expect? Competitive base salary with an annual performance related bonus which can be up to 3% 25 days holiday plus your birthday off The option to earn 4 additional days holiday or a cash bonus, based on your attendance. Heavily subsidised canteen on site serving a range of hot food and drinks Access to discounts and cashback across hundreds of retailers via our platform called The Kitchen Huge discounts on our full range of products, with up to 60% off our own brand labels Access to a confidential Employee Assistance Programme with Health Assured offering 24/7 advice and guidance On going training and support through our learning management system which houses a broad range of courses and content, with the chance to also take industry recognised qualification About Us Nisbets is committed to providing equality of opportunity for all colleagues. We aim to ensure our workplaces are free from discrimination and that not only colleagues but also our potential future colleagues are treated fairly and with dignity and respect. Therefore, please inform us of any reasonable adjustments that we may need to make to the application or interview process. Here at Nisbets, we aim high and we dream big. From a one-man operation in 1983, to the UK’s market leader today – it’s always been our determination to hit whatever goal we set ourselves, no matter how big. And we’ve done it time and time again. We’re looking for experts. Passionate, forward thinkers who obsess about our customers as much as we do. We need strivers, trailblazers and problem solvers who are as determined to grow, develop and succeed as we are. We’re determined to take the next step. But we need your help to do it. It’s all about you. If you’re looking for a forward-thinking business on which to leave your mark; where your work is valued; Where you’ll test your skills and then develop them further than you thought you could - Nisbets is for you. You’ll be pushing the boundaries with us, day in day out. You’ll work in a fast-paced, ever changing environment. You’ll collaborate with a wide range of other experts around the business, bringing big ideas to life, and play a leading role in taking our journey to the next level. We are a business with heart. From the small indie diner to the Michelin-star restaurant, Nisbets deliver the equipment they need to excel. If you join our team you’ll be working in a family-owned business that isn’t afraid to let you grow. That understands the value of innovation. And that puts our impact on the environment, our commitment to ethical trading and our determination to being a fully transparent business at the forefront of all we do. Ready to take the next step with us? Apply today. Other details Pay Type Salary