This is initially for 6 months; however, there is a possibility this could be extended. Working hybrid after a period of training in the Bracknell office, so must live within a reasonable distance. Some previous office experience is required; however, full training will be given on their systems. Great company, busy office.
To provide administrative service support and to follow standardized company procedures, to assist in the day-to-day tasks and to ensure customers receive a timely and efficient response to queries.
Duties and responsibilities include:
1. Providing operations administrative support
2. Raising job tickets on the system
3. Raising POs on the system
4. Assisting in resolving internal PO issues
5. Raising invoicing checklists and credit note requests and ensuring the appropriate approvals are received
6. Monthly review meeting to assist with AR collections by supplying necessary documents to existing customers
7. Inputting engineers’ hours based on weekly time sheets
8. Uploading maintenance renewals quotations to Salesforce
9. Liaising with the wider Service team to resolve any internal and external queries
10. General administration duties as defined by Line Manager
Requirements for Ideal Candidate:
The role entails a high degree of organization and accurate data-entry skills. The ideal candidate will be logical, methodical, and conscientious. They should possess:
1. Excellent organizational skills while under pressure and within tight timescales (to include time management, the ability to multi-task, the ability to prioritize, and efficient office management)
2. Excellent interpersonal & communication skills
3. Assertiveness, proactiveness, and resourcefulness when problem-solving
4. Tact and diplomacy
5. A good standard of education is required in terms of numeracy & literacy
6. Computer literacy, especially in Excel, Word, and Outlook
7. Previous experience within an office environment
8. Ability to work on own initiative
9. General internet knowledge, Zoom, Teams
10. Ideally, SAP experience; however, training will be given
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