GLL is looking for a Customer Service Advisor at Abbey Leisure Complex. If you have the passion for people, ability to deliver a first-class customer service experience, this is your chance to be part of one of the largest leisure groups in the UK.
As Customer Service Advisor, you'll enjoy making a difference to every person who walks through our centres, be it with your warm welcome or through selling them a membership to enhance their lifestyle. Our Customer Service Advisors respond to enquiries converting them into memberships. Customer Service Advisors are often a customer's first port of call; you'll answer the phone, deal with transactions, handle any queries and even go out into the community on outreach projects. From providing team support to the warmest of welcomes, your focus will be on ensuring our customer service level is at the highest level at all times. What you need:
1. A can-do attitude
2. A real focus on customer service.
3. Passion and personality
4. Knowledge of health and safety
5. Be a great team player
6. Good IT, literacy, numerical and communication skills
7. Some experience of administration
8. Cash handling
What you’ll do:
9. Being the first point of call for customers
10. Answer incoming calls to the centre
11. Deal with transactions including setting up direct debits and cash handling
12. Dealing with membership enquiries including selling memberships to customers
13. Deliver first-class customer service
14. Answer customer queries
15. Setting up equipment
16. Be a key support to your team on a daily basis from preparing Studios, Gyms or Sports Halls for various activities to the general cleaning and upkeep of the centre.
As a leader within the leisure industry we can also offer scope to progress your career, and job variety like nowhere else.
In return, you will get:
17. A full time permanent position
18. Industry leading rates of pay
19. Discounted membership at our leisure centres
20. Discounts across thousands of retailers (GLL Extras)
21. A fantastic pension scheme
22. 25% off Red Letter Days
23. 25% off Buy A Gift
24. 20% off GLL spa experience treatments and associated products.
25. Ride to work scheme
26. Free eye tests and discounted glasses
27. The opportunity to join the GLL Society and have a say in how we are run plus associated social events
28. Exclusive discounts on our villas in Portugal
29. Exclusive discounts on our Ski chalets in Bulgaria
30. Health assurance
31. Career pathways, professional development are just the start. To ensure you stay at the top of your game, we provide training with practical and theory elements too.