JOIN A FLEXIBLE COMPANY THAT LOOK TO CREATE THE IMPOSSIBLE AND OBSESS OVER CUSTOMERS Who are we and what do we do? Snap Finance, founded in the US in 2012, is the largest privately held alternative finance provider in the US. Since launching in the UK in 2017, we’ve been offering financial solutions to consumers through a network of retail partners. Our mission is to unlock financial flexibility for a better life, and our vision is to ensure everyone has the financial means to thrive. Discover more about us at www.snapfinance.co.uk. If you’re looking to make a great career move, then look no further. We are on the lookout for a Customer Service Advisor to join our team, see more information below. Reporting to: Customer Service Team Leader Location: Crownhill, Milton Keynes / Hybrid Working. Working Hours: Monday to Friday, 8:30 am – 5:30 pm (or 8:00 am – 5:00 pm shifts as required). Saturday work is required every 4 weeks between the hours of 09:00 am – 13:00 pm, which will be received back in time off in lieu. Role Purpose : We’ll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times. You’ll be educating customers on the different ways they can manage their Snap loan in choosing the options that work best for them. We’re looking for a detail-orientated person to complete processes and procedures while providing each customer with a seamless experience. Your Key Tasks and Responsibilities will include: Handling inbound and outbound communications, answering questions for our customers/retailers. Recording details of conversations held, inquiries, complaints and actions are taken within our internal system. Working towards set SLA’s. Making informed decisions based on the unique circumstances and information given. Contacting customers to confirm the terms of their loan. Providing suitable decisions based on each individual customer and the business. Delivering excellent service to all customers ensuring the best customer outcomes. To provide the best advice and guidance ensuring it’s aligned with regulatory requirements. Following Snap’s strict policies and procedures. Communicating clearly and effectively both via telephone and email. Meeting customer communication quality expectations. Ensuring adherence to regulatory compliance and best practice. Supporting other business areas where required. To be successful in the role of a Customer Service Advisor we require the following skills and experience: Exceptional communication skills (Verbal and Written). Competent with a PC and MS Office. Ability to talk to customers at the same time as recording the notes. Time management. Ability to prioritise tasks. Attention to detail and rapport building. Passionate with a desire to go the extra mile to succeed. Friendly and helpful, coupled with a great attitude Ability to learn quickly. Ability to think fast and adapt to a situation and work from own initiative. What’s in it for you? Joining Snap Finance means becoming part of a forward-thinking, ambitious, and supportive team. We offer: Competitive salary and opportunities for professional growth Flexible hybrid working arrangements to balance your work and personal life Access to our comprehensive benefits package, including private healthcare, discounted gym memberships, and more A collaborative and innovative work environment where your ideas and contributions make a real difference If you’re excited about this opportunity and think you’re the perfect fit, hit ‘APPLY’ and upload your CV and cover letter today. Please note that all successful applicants will be subject to a basic criminal record and credit check.