FMRegional Delivery Manager
In this role, you will ensure delivery of an excellent facilities management service to our customers for both Hard and Soft FM Services, enabling customers to perform at their best whilst delivering HMRC business objectives.
Main Responsibilities
1. To support the FM Regional Delivery lead in delivering proactive supplier relationships management to deliver services in line with agreed contract performance levels and customer requirements.
2. Supporting the development/evolution of our customer focused services.
3. Oversee performance of the hard and soft FM contractors, ensuring co-ordinated joined up delivery to our customers.
4. To support the FM Regional Delivery lead to integrate contractor delivery in the Regional Centre and Specialist Sites whilst ensuring robust management of performance on legacy contracts across the estate.
5. Input into the review and report on supplier performance to the Estates Area FM Lead, acting to drive continuous improvement.
6. Supportive leadership and direction of Administrators, whilst ensuring a collaborative and joined up approach with the rest of the onsite Workplace Operations Team and the wider Estates business operation.
7. Take proactive ownership to manage customer complaints through to timely a...